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About the role
Key responsibilities & impact- Own end-to-end delivery of strategic professional services projects, including space reservation systems, intranet infrastructure deployments, and digital signage implementations.
- Develop and manage project charters, scopes of work, timelines, budgets, risk logs, and stakeholder communication plans from kickoff through go-live.
- Coordinate cross-functional delivery teams – Solution Architects, Business Consultants, and partner vendors – ensuring on-time, on-budget delivery aligned to client expectations.
- Proactively identify and mitigate project risks, escalating appropriately while maintaining client confidence throughout the engagement.
- Conduct project retrospectives and post-implementation reviews to capture lessons learned and strengthen delivery methodology.
- Support executive-level discovery sessions and workshops to understand client business objectives, operational challenges, and technology environments.
- Maintain a deep, current understanding of Appspace's product suite — including space reservation, digital signage, and intranet solutions — to provide credible strategic consultation.
- Connect customers to internal subject matter experts, contributing to the development of repeatable delivery playbooks, solution templates, and best practice documentation for the Professional Services team.
- Support customers on platform governance, content strategy, information architecture, and utilization analytics to maximize ROI.
- Serve as a trusted advisor to enterprise customers, providing guidance on Appspace solutions, platform capabilities, and workplace experience best practices.
- Partner with Sales and Customer Success teams to scope new service opportunities, contribute to pre-sales support, and develop compelling services proposals.
- Provide structured feedback to Product and Engineering teams based on client insights, deployment patterns, and market trends to inform the Appspace product roadmap.
- Contribute to the continuous improvement of service offerings, delivery processes, and team operational excellence.
Requirements
What you’ll need- 5+ years of professional experience in workplace technology, SaaS implementation, enterprise IT, or management consulting.
- Proven track record of leading and delivering complex, multi-stakeholder technology projects from initiation through completion.
- Strong consultative skillset — able to conduct discovery, assess client needs, and translate them into actionable strategies and recommendations.
- Exceptional communication and presentation skills; comfortable engaging C-suite executives, IT leaders, and end users alike.
- Demonstrated experience with change management principles and driving successful user adoption of enterprise platforms.
- Ability to operate both as a strategic advisor and a hands-on project executor, adapting to the needs of each engagement.
- Strong organizational skills with the ability to manage multiple priorities and client engagements simultaneously.
Benefits
Comp & perks- Health insurance
- Employer paid medical, dental and vision coverage
- Mental health resources
- Flexible work schedules
- Remote work opportunities
- Casual dress work environment
- Reduced working hours in August
- Appspace Quiet Fridays (No non-essential internal meetings scheduled)
- Gym allowance
- Training allowance
- Training days off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementSaaS implementationchange managementrisk managementstakeholder communicationproject charterstimelinesbudgetsdigital signagespace reservation systems
Soft Skills
consultative skillscommunication skillspresentation skillsorganizational skillsstrategic advisoryclient engagementcross-functional coordinationproblem-solvingadaptabilityteam collaboration