ApprovalMax

Customer Success Manager – APAC

ApprovalMax

full-time

Posted on:

Location Type: Remote

Location: Australia

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About the role

  • Guide customers through the onboarding process, ensuring they have the necessary resources, knowledge, and support to succeed.
  • Provide training and enablement materials to help customer effectively utilize our products and services.
  • Develop and maintain strong relationships with customers, acting as their primary point of contact.
  • Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
  • Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs).
  • Provide insights and recommendations to improve customer performance and identify areas for growth.
  • Address customer inquiries, concerns, and escalations in a timely and effective manner.
  • Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
  • Work closely with customers to identify business opportunities and co-create strategies for expansion.
  • Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
  • Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
  • Collaborate with customers to identify upsell and cross-sell opportunities, maximizing customer value and revenue potential.
  • Maintain accurate customers data, activities, and interactions in the company’s CRM system.
  • Provide regular reports and updates on customer performance to the leadership team.

Requirements

  • 2+ years of experience in customer management, account management, or similar roles in SaaS
  • Strong track record of driving customer success, retention, and revenue growth
  • Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
  • Demonstrated problem-solving abilities and a customer-focused mindset
  • Exceptional organizational skills and the ability to manage multiple projects simultaneously
  • Self-motivated and proactive, with a passion for exceeding expectations
Benefits
  • Growing international business with 10,000+ subscribers
  • Regular performance-based compensation reviews
  • 26 days paid time off
  • 1 additional day off for your Birthday
  • Remote office assistance
  • Service years recognition financial reward
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer managementaccount managementcustomer successretentionrevenue growthperformance metricsMonthly Recurring Revenue (MRR)key performance indicators (KPIs)CRM systemgo-to-market plans
Soft Skills
communication skillsinterpersonal skillsproblem-solvingcustomer-focused mindsetorganizational skillsproject managementself-motivatedproactiverelationship buildingcollaboration