ApprovalMax

Customer Success Manager

• Guide customers through the onboarding process, ensuring they have the necessary resources, knowledge, and support to succeed.
• Provide training and enablement materials to help customer effectively utilize our products and services.
• Develop and maintain strong relationships with customers, acting as their primary point of contact.
• Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
• Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs).
• Provide insights and recommendations to improve customer performance and identify areas for growth.
• Address customer inquiries, concerns, and escalations in a timely and effective manner.
• Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
• Work closely with customers to identify business opportunities and co-create strategies for expansion.
• Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
• Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
• Collaborate with customers to identify upsell and cross-sell opportunities, maximizing customer value and revenue potential.
• Maintain accurate customers data, activities, and interactions in the company’s CRM system.
• Provide regular reports and updates on customer performance to the leadership team.

Customer Success Manager – APAC

Security Engineer

• Develop and own the Information Security strategy aligned with ApprovalMax's business objectives and European expansion plans
• Maintain and continuously improve the Information Security Management System (ISMS)
• Create, review, and maintain core security policies, standards, and procedures
• Establish and chair a cross-functional Security Working Group (Engineering, Architecture, IT, HR)
• Build and present a multi-year security roadmap with clear milestones, resource requirements, and priorities
• Serve as the central authority on risk assessment, risk treatment, and risk acceptance decisions
• Assess and provide guidance on secure AI adoption across the organisation, including AI-powered product features and internal AI tooling
• Maintain ISO 27001 certification and prepare for the 2027 recertification audit
• Lead SOC 2 Type II readiness programme (target: 2026-2027), including gap analysis and control mapping
• Ensure compliance with GDPR and data protection requirements across EU/UK/US/AU/NZ/CA/ZA jurisdictions
• Collaborate with external DPO support provider on privacy-related matters and customer security questionnaires as needed
• Provide security oversight across Azure, AWS, and Google Workspace environments
• Conduct access reviews and advise on identity and access management best practices
• Evaluate and guide implementation of security tooling (SIEM, vulnerability management, endpoint protection)
• Oversee VMware Workspace ONE MDM deployment and device security policies
• Advise engineering teams on secure SDLC practices, DevSecOps integration, and application security principles
• Develop and maintain incident response plans and procedures
• Lead incident response tabletop exercises and post-incident reviews
• Provide guidance on business continuity and disaster recovery planning
• Advise on vendor security assessments and third-party risk management
• Design and deliver company-wide security awareness training programmes
• Mentor and upskill internal staff on security best practices
• Foster a security-first culture across all departments
• Act as a trusted advisor to leadership on emerging threats and security trends
• Report regularly to the CTO on security posture, risks, and programme progress
• Prepare board-level security presentations as required (infrequent)
• Support commercial teams by contributing to customer security discussions when escalated

Fractional Chief Information Security Officer – CISO

Recruitment

• Partner with managers and leaders to understand workforce needs and translate them into effective recruitment strategies.
• Manage end-to-end recruitment cycles: job advertising, sourcing, screening interviews, interviewing, candidate assessment, reference checking, offers, and on-boarding.
• Leverage multiple sourcing channels (job boards, LinkedIn, networks, referrals) to attract high-quality candidates, including headhunting and self course candidates.
• Serve as a brand ambassador, ensuring a consistent and positive candidate experience that reflects company culture and values.
• Provide market insights and benchmarking to stakeholders regarding talent availability, salary data, and competitive trends.
• Support HR policies, processes, and people initiatives across assigned teams or regions.
• Advise managers on employee relations, performance management, and career development and other people related topics.
• Deliver a smooth on-boarding and off-boarding experience for all employees.
• Support employees on career development, conflict resolution, employee relations issues, disciplinary processes and other people related topics to ensure fair and consistent practices.
• Contribute to employee engagement initiatives, surveys, and follow-up action plans.
• Support learning and development initiatives and participate in HR projects.
• Partner with People operations on all HR related topics.

Customer Success Manager – APAC

Fractional Chief Information Security Officer – CISO

Talent Acquisition Business Partner