Appriss Retail

Senior Renewals Manager

Appriss Retail

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $160,000 - $175,000 per year

Job Level

Senior

About the role

  • own the renewal process end-to-end — quoting, revising, reporting, and closing renewal opportunities in close partnership with Customer Success and Account Executive teams.
  • partner closely with CSMs and Account Executives to develop account-specific renewal approaches that protect and grow revenue.
  • maintain accurate renewal pipeline forecasting and retention rate projections; your expertise in anticipating risk and managing transaction volume will be critical to securing revenue and mitigating churn.
  • build and maintain frameworks for renewal strategy, pricing conversations, and commercial best practices that the broader team can leverage.
  • support and drive systematic pricing improvements across the renewal portfolio in partnership with account teams.
  • partner with CSMs when an account needs commercial support to navigate a renewal — the CSM owns the relationship and surfaces the risk; you bring the commercial expertise to help work through it.
  • play a central role in the 2026–2027 pricing and packaging initiative — helping existing customers navigate new commercial structures as we evolve our product suite.
  • KPI tracking and regular reporting to the CCO on renewal performance, forecast accuracy, and retention outcomes.

Requirements

  • 7+ years in a commercial role — renewal management, account management, or B2B sales — with a track record of driving strong retention and managing complex renewal cycles.
  • Experience with subscription renewals and commercial processes in a SaaS environment; comfort managing a high-volume, high-stakes renewal portfolio.
  • Working knowledge of SaaS pricing models, contract structures, and commercial packaging strategy.
  • Strong forecasting instincts — you can anticipate risk, model outcomes, and keep stakeholders informed with accuracy.
  • Ability to build playbooks and scalable processes — you bring structure to complexity and leave things better than you found them.
  • A collaborative mindset: you work with account teams, not around them — renewal success here is a team sport.
  • Experience with enterprise retail accounts or working within a vertical SaaS environment is a strong plus.
  • Highly organized with strong CRM discipline; Salesforce proficiency expected.
Benefits
  • multiple medical plan options
  • dental and vision coverage
  • health savings and flexible spending accounts
  • paid parental leave
  • supplemental coverage for life’s unexpected moments
  • generous paid time off
  • 401(k) with immediate vesting and company match
  • short- and long-term disability
  • free access to health and wellbeing resources such as Calm and Sworkit
  • access to learning and development opportunities to help you grow your career
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewal managementaccount managementB2B salessubscription renewalsSaaS pricing modelscontract structurescommercial packaging strategyforecastingKPI trackingreporting
Soft Skills
collaborative mindsetstrong organizational skillsability to build playbooksanticipating riskmanaging complexitystakeholder communicationcommercial expertiseteam-orientedscalable process developmentstrong retention focus