Appriss Retail

Vice President, Professional Services – Delivery

Appriss Retail

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $200,000 - $240,000 per year

Job Level

Lead

About the role

  • Lead and grow the global delivery organization
  • Have full accountability for the profitability and execution of all one-time services work
  • Build pricing calculators, standard resource models, and engagement cost frameworks to improve profitability
  • Implement and enforce go/no-go processes before accepting engagements
  • Standardize how work is scoped, staffed, executed, and closed across the entire PS organization
  • Evaluate, redesign, and manage contractor and outsourcing relationships
  • Drive measurable improvements in time-to-value for clients
  • Own delivery-stage customer experience and ensure client satisfaction
  • Equip delivery teams to clearly and consistently articulate project progress, impact, and value
  • Develop two senior leaders and their organizations
  • Work closely with the Revenue organization on deal pricing and SOW review
  • Own PS KPIs and present progress regularly to the CCO and leadership team

Requirements

  • 10+ years in professional services or delivery leadership roles in B2B SaaS companies
  • A track record of meaningful PS margin improvement — you’ve owned the P&L and moved it
  • Experience managing large, distributed delivery teams (30+ people) including outsourced and contractor resources
  • Strong financial acumen: pricing models, resource utilization, margin analysis, and project cost tracking
  • Experience delivering for enterprise accounts at scale — complex, multi-stakeholder implementations for large organizations
  • A track record of building delivery methodology and instilling consistent execution practices across a team
  • Strong client-facing presence — you can represent Appriss Retail credibly at the executive level of major customer organizations
  • Comfort in a PE-backed, high-accountability environment where results are measured and expectations are high
  • Excellent communication and executive presence
Benefits
  • Multiple medical plan options
  • Dental and vision coverage
  • Health savings and flexible spending accounts
  • Paid parental leave
  • Short- and long-term disability
  • 401(k) with immediate vesting and company match
  • Generous paid time off
  • Free access to health and wellbeing resources such as Calm and Sworkit
  • Learning and development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
pricing modelsresource utilizationmargin analysisproject cost trackingdelivery methodologyP&L managementengagement cost frameworkscontractor managementoutsourcing managementB2B SaaS
Soft Skills
leadershipclient-facing presencecommunicationexecutive presenceorganizational skillsaccountabilityteam developmentstakeholder managementcustomer experienceproblem-solving