Vice President, Professional Services – Delivery

Appriss Retail

VP of Professional Services & Delivery at Appriss Retail leading global delivery team for complex retail organizations. Responsible for profitability and execution of professional services revenue.

Posted 4/11/2026full-timeRemote • 🇺🇸 United StatesLead💰 $200,000 - $240,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and grow the global delivery organization
Have full accountability for the profitability and execution of all one-time services work
Build pricing calculators, standard resource models, and engagement cost frameworks to improve profitability
Implement and enforce go/no-go processes before accepting engagements
Standardize how work is scoped, staffed, executed, and closed across the entire PS organization
Evaluate, redesign, and manage contractor and outsourcing relationships
Drive measurable improvements in time-to-value for clients
Own delivery-stage customer experience and ensure client satisfaction
Equip delivery teams to clearly and consistently articulate project progress, impact, and value
Develop two senior leaders and their organizations
Work closely with the Revenue organization on deal pricing and SOW review
Own PS KPIs and present progress regularly to the CCO and leadership team

Requirements

What you’ll need

10+ years in professional services or delivery leadership roles in B2B SaaS companies
A track record of meaningful PS margin improvement — you’ve owned the P&L and moved it
Experience managing large, distributed delivery teams (30+ people) including outsourced and contractor resources
Strong financial acumen: pricing models, resource utilization, margin analysis, and project cost tracking
Experience delivering for enterprise accounts at scale — complex, multi-stakeholder implementations for large organizations
A track record of building delivery methodology and instilling consistent execution practices across a team
Strong client-facing presence — you can represent Appriss Retail credibly at the executive level of major customer organizations
Comfort in a PE-backed, high-accountability environment where results are measured and expectations are high
Excellent communication and executive presence

Benefits

Comp & perks

Multiple medical plan options
Dental and vision coverage
Health savings and flexible spending accounts
Paid parental leave
Short- and long-term disability
401(k) with immediate vesting and company match
Generous paid time off
Free access to health and wellbeing resources such as Calm and Sworkit
Learning and development opportunities

ATS Keywords

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Hard Skills & Tools

pricing modelsresource utilizationmargin analysisproject cost trackingdelivery methodologyP&L managementengagement cost frameworkscontractor managementoutsourcing managementB2B SaaS

Soft Skills

leadershipclient-facing presencecommunicationexecutive presenceorganizational skillsaccountabilityteam developmentstakeholder managementcustomer experienceproblem-solving