AppOmni

Full-stack Engineer

• Own and continuously improve the customer onboarding experience
• Design and implement a new Role-Based Access Control (RBAC) system using Google Zanzibar
• Build and maintain backend services and APIs using Python and Django
• Partner closely with Product Managers, Customer Success, and Design
• Develop application experiences that are tailored to different customer personas and job functions
• Improve consistency and usability across the application
• Collaborate with frontend engineers to support clean, well-documented APIs
• Take ownership of technical design decisions
• Contribute to evolving engineering standards and best practices around API design
• Help define and measure success using product and UX signals

Senior Software Engineer – App Experience

Sales

• Meet/exceed revenue targets
• Be a team player, culture is highly valued at AppOmni
• Own your accounts, customers, and prospects
• Prospect, network to find new opportunities, continually adding to your pipeline
• Master the prospecting tools provided
• Build/Leverage relationships within the partner community
• Learn the technology, and master the ability to demo the product
• Understand the SaaS Security Posture Management (SSPM) use cases, market, competitors and partnering technologies
• Manage simultaneous sales opportunities with both enterprise and mid-market companies
• Forecast pipeline accurately
• Demonstrate good sales hygiene with proper use of Salesforce and Clari
• Add value as a customer-first advocate
• Ability to present to a CISO at an exceptional level
• Work hard, expect the same from others
• Be someone people like to work with

Regional Sales Manager, Federal

Support Engineer

• Provide L1/L2 triage of AppOmni's core product and flagship integrations.
• Troubleshoot the majority of support tickets independently
• Answer customer questions through the Zendesk support queue
• Diagnose, troubleshoot, and solve problems both internally and externally
• Effectively determine which customer issues warrant escalation
• Take full ownership of cases to resolution by working across product, engineering, and Customer Success teams
• Keep customers updated on the status of open tickets, including incremental updates and specific questions from engineering
• Represent the voice of the customer internally and advocate for key issues
• Continuously analyze and improve support processes to help build a world-class support organization
• Identify trends that warrant the creation of customer-facing documentation, such as Knowledge Base articles

Senior Customer Support Engineer

Technical Account Manager

• Manage and serve as the primary point of contact for all post-sales technical and functional needs for AppOmni’s top enterprise customers through strong technical acumen, in-depth product knowledge, relationship-building, strategic planning, business value articulation, and execution.
• Be consultative and be viewed as a technical SME by exhibiting a complete understanding of customer technical goals and objectives. Develop a trusted advisor relationship with customer champions, sponsors, and technical teams to drive product adoption and ensure they are using AppOmni to achieve full business value.
• Ensure that a deployment and adoption plan is in place with each customer in order to facilitate the customer achieving their stated success criteria. Work closely with AppOmni’s Customer Success Manager (CSM) team to monitor and identify adoption and utilization trends, provide recommendations based on customers' needs, risks, and strategy.
• Introduce, demonstrate, and implement new products and features as they become available.
• Develop expertise in AppOmni’s API capabilities to help customers augment UI-based functionality with script-based approaches to unlock value.
• Work with customers and AppOmni field teams to leverage the AppOmni Developer Platform to help build support for SaaS applications for which AppOmni does not currently provide native integrations.
• Work closely with the Product and Engineering teams to define and influence SaaS application support roadmap and augmentation beyond the AppOmni Developer Platform.
• Work closely with Product and Engineering teams to further develop and advance the AppOmni Developer Platform and SDK features and capabilities.
• Increase customer retention by assisting regular health check meetings for tactical items, and assisting with strategic business reviews for alignment of objectives and outcomes.
• Help the customer document their technical success criteria and strategy and partner with the CSM and customer teams to ensure adherence to the strategy; work with the customer to update technical success criteria if/as customer priorities shift.
• Define and document the customer’s end-state AppOmni architecture and work with the customer to develop a roadmap and strategy for achieving the desired end-state architecture.
• Track accounts to identify customer risk and work actively to eliminate that risk; partner with the CSM by contributing to the renewal strategy and work closely with the AppOmni Renewals Manager to influence the successful execution of renewals.
• Be the technical voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how AppOmni can better serve our enterprise customers.
• Work closely with Product and Engineering on identification and tracking of product improvement requests, troubleshooting, and bugs.
• Evangelize customer success stories with the AppOmni Marketing team.
• Above all, put customer’s needs first and demonstrate customer obsession.

AppOmni

Senior Software Engineer – App Experience

Regional Sales Manager, Federal

Senior Customer Support Engineer

Senior Technical Account Manager

Regional Sales Manager - Texas