Appodeal, Inc.

Operations

• Own complex technical support operations for retention partners
• Act as the primary escalation point for high-priority technical issues
• Technical Investigations & Escalations
• Own complex SDK, monetization, mediation, attribution, and integration investigations
• Perform deep troubleshooting using logs, test builds, dashboards, and device testing
• Provide clear root cause analysis and actionable recommendations
• Drive escalated retention client issues from investigation to resolution
• Identify blockers early and escalate proactively when needed
• Retention Client Support
• Communicate directly with retention partners through Intercom and Jira
• Provide clear, technically accurate, client-ready updates
• Maintain high responsiveness and strong ownership during escalations
• Improve client confidence during ongoing investigations
• AI & Support Automation
• Implement AI workflows to improve support efficiency and investigation quality
• Automate repetitive support operations where possible
• Improve troubleshooting workflows, templates, summaries, and escalation handling
• Identify operational bottlenecks and reduce manual workload
• Process & Operations Improvement
• Build scalable support processes and escalation standards
• Improve prioritization and response workflows for high-priority issues
• Create and maintain internal technical investigation documentation
• Collaborate with Product, QA, and Engineering teams to improve resolution speed

Senior Technical Operations Engineer, Part-time

QA Engineer

• Technical QA & Build Validation
• Review builds before CPI, retention, or monetization testing
• Run QA on gameplay, onboarding, progression, ads, paywalls, analytics, and monetization flows
• Identify crashes, softlocks, blockers, technical inconsistencies, and UX issues
• Ensure builds meet internal launch and testing readiness standards
• SDK & Integration Validation
• Support SDK integration verification and troubleshooting
• Validate monetization, attribution, analytics, and event setup
• Investigate technical integration issues and platform-specific problems
• Collaborate with Product Engineer and partner studios during onboarding
• Monetization & Analytics Validation
• Validate rewarded ads, interstitials, banners, IAPs, subscriptions, and paywalls
• Verify monetization event firing and analytics accuracy
• Support monetization testing and experiment validation
• Ensure attribution and mediation systems function correctly before launch
• Pre-Test & Release Readiness:
• Play and review games before testing approval
• Evaluate technical stability, usability, retention-critical flows, and overall readiness
• Identify risks that could negatively impact UA, monetization, or retention test performance
• Collaborate with Product, QA, and Publishing teams on go/no-go decisions
• QA Operations & Documentation
• Maintain QA checklists, validation workflows, and testing documentation
• Improve bug reporting standards and onboarding QA processes
• Maintain integration and testing best-practice documentation
• Contribute to improving QA standards and operational efficiency across the team.

Senior Technical Operations Engineer, Part-time

Senior QA – Technical Engineer, Part-time