Director of Incident Response
appNovi, Inc (A Fenix24 Company)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
CloudFirewalls
About the role
- Help lead engagement scoping, engaging with victims of ransomware and forensic partners in the ecosystem, as well as internal subject matter experts to understand inbound opportunities and help engage the appropriate engineering team members to address the requirements.
- Manage workload distribution and team member utilization across multiple incident response engagements.
- Provide hands-on executive leadership to teams of engineers (we call them cells, led by cell majors) who are executing the mission to minimize the enormous impact of a ransomware attack.
- Drive the development, training and updating of runbooks across a wide range of infrastructure and applications for delivery of both cloud restorations and on-premises.
- Build, manage, and continually evolve team structure to maximize scale, knowledge, opportunity, delivery excellence to customers, and profitability to Fenix24.
- Support operational teams to ensure we are driving high levels of customer satisfaction and value, team member engagement, retention, growth, and profitability.
- Function as a client and counsel escalation point to address any roadblocks, communication, or other issues as they arise.
- Participate and partner with sales by engaging with clients in pursuit of opportunities.
Requirements
- At least 10 years in IT infrastructure engineering and leadership.
- Recent experience in leading engineering teams in complex, high stakes engagements.
- Managed Services experience and/or incident response restoration both pluses (not required).
- Deep technical acumen and ability to organize/execute complex missions.
- 7+ Years of relevant IT infrastructure engineering experience including endpoint security controls,
- perimeter firewalls, Microsoft Exchange and Office 365, and Windows Server operating systems.
- Ability to respond to inquiries and work beyond normal business hours, provide management to
- engineering teams of up to 24 in team size.
- Excellent analytical, organization, and problem-solving skills.
- Demonstrated ability to plan, organize, train, evaluate and direct work of less experienced staff.
- Demonstrated strong written and oral communication skills, including strong relationship building skills.
- Ability to form relationships across all levels of the company while modeling Conversant’s culture and values.
- Bachelors or Associate degree in Information Technology, Business, Operations, or relevant field experience strongly preferred.
Benefits
- Internal and external learning & development opportunities, including career advancement.
- Competitive compensation & benefits.
- Scheduled & flexible PTO programs.
- Fully remote work options.
- Family friendly programs
- Care packages
- Regular team building events.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT infrastructure engineeringendpoint security controlsperimeter firewallsMicrosoft ExchangeOffice 365Windows Server operating systemsincident response restorationmanaged servicescloud restorationsrunbook development
Soft skills
executive leadershipanalytical skillsorganizational skillsproblem-solving skillscommunication skillsrelationship buildingteam member engagementtraining and evaluationplanning and organizingcustomer satisfaction
Certifications
Bachelors degree in Information TechnologyAssociate degree in Information TechnologyBachelors degree in BusinessBachelors degree in Operations