Program Director
Apply Digital
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • 🇲🇽 Mexico
Visit company websiteJob Level
Lead
Tech Stack
Magento
About the role
- The Program Director is a leadership role responsible for spearheading the program delivery strategy and execution across a diverse portfolio of major client account engagements.
- Cultivation and management of direct client relationships at the executive level for successful execution of projects across an account portfolio.
- Leading cross-functional program teams and establishing delivery governance mechanisms.
- Driving strategies to meet program goals while balancing delivery and financial success to meet profitability and growth targets.
- Developing, defining and leading the oversight and governance mechanisms for various workstreams across the client account.
- Managing complex issues through analysis of intangible variables requiring creativity and innovation.
- Navigating teams through difficult activities and challenges while applying effective program management principles.
- Building and maintaining program or project plans, schedules, and performance reports.
- Serving as a trusted advisor to clients and nurturing talent within the team.
Requirements
- BSc or BEng degree with 10+ years of relevant experience within technical project/program management.
- MBA or seasoned experience in management consulting firms or agencies preferred.
- Experience with agile and lean methodologies required.
- Demonstrated program or program/project management involving digital transformation, business process optimization, and organizational change management.
- Demonstrates strong technical acumen, particularly within e-commerce domains.
- Experience working with e-commerce engines such as Bigcommerce, Commercetools, VTEX, or Magento.
- Ability to travel to the client's office in Mexico City on a regular basis is required.
- Excellent verbal and written communication skills in both English and Spanish are essential.
- Strong knowledge of program or project management tools/software, and digital solutions with the ability to lead multiple activities and resources while maintaining a focus on quality.
- Experience managing and allocating resources within a program across multiple streams of work.
- Experience partnering with client/account managers to understand the client’s business needs and identify new opportunities that support and drive the overall account growth.
- Experience scoping activities for new account opportunities, collaborating with delivery primes to prepare high value, winning proposals.
- Experience with defining visual controls and dashboards using Google Sheet/Smart Sheet, Miro, or other digital collaboration tools.
- Exceptional interpersonal and leadership skills to effectively communicate and build relationships with a broad spectrum of audiences at all organizational levels.
- Sound technical aptitude and proven ability to grasp general knowledge of multiple disciplines and technologies with superior comfort with digital tools.
- Ability to thrive and adapt in a fluid environment and foster a strong collaborative spirit.
- Outstanding relationship, influencing, and negotiation skills.
- Ability to influence, collaborate and align with cross-functional and matrix partnerships on key programs or projects; drive accountability and outcomes.
Benefits
- Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
- An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
- Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
- Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
- Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject managementagile methodologieslean methodologiesdigital transformationbusiness process optimizationorganizational change managemente-commerceresource allocationproposal preparation
Soft skills
leadershipcommunicationinterpersonal skillsrelationship buildinginfluencingnegotiationcollaborationadaptabilitycreativityproblem-solving
Certifications
BScBEngMBA