Delivery Manager

Apply Digital

Delivery Manager at Apply Digital ensuring client satisfaction and overseeing the health of teams. Leading multiple client-facing projects and fostering a collaborative team culture in a hybrid environment.

Posted 5/20/2026full-timeSantiago • 🇨🇱 ChileMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Own the account-level health and performance of one or more client squads.
Engage as the senior delivery point of contact for client stakeholders.
Manage client expectations proactively.
Lead and facilitate Quarterly Business Reviews (QBRs).
Run NPS cycles and synthesize client feedback into actionable improvement plans.
Lead scope change and change order negotiations at the account level.
Build trusted advisor relationships with day-to-day client counterparts.
Serve as the first point of escalation for the ALT.
Oversee delivery performance across squads through the ALT.
Set the standard for delivery risk management across squads.
Monitor squad capacity, resource allocation, and workload balance across active engagements.
Define and enforce delivery standards and methodology expectations across squads.
Take ownership of new client onboarding.
Foster a positive, high-performance team culture.
Coordinate cross-squad dependencies and ensure consistent delivery standards across NA and EMEA.

Requirements

What you’ll need

5+ years in project management, program management or delivery within a technical or service desk environment.
Experience managing other project managers and teams of 6–15 ICs across multiple concurrent client-facing projects.
Background in a consulting, agency, or client-services environment strongly preferred.
Proven ability to make and execute the tactical plan for a team or multiple workstreams — not just contribute to someone else's.
Track record of leading and coaching others: you have made people better through your management, not just delivered results alongside them.
Beginning to participate in strategic planning and budgeting processes — you bring data and perspective, even if you do not own final decisions yet.
Demonstrates ability to gain cooperation with peers and cross-functional partners (Project Management, Client Services, People Ops) to address shared challenges.
Comfortable presenting initiatives with guidance to senior leadership; recognized for the ability to garner support and facilitate cooperation across multiple teams.
Creates formal networks involving coordination among groups — builds relationships across disciplines and uses them to get things done.
For engineering, strong understanding of modern software development practices: cloud-native architectures, CI/CD pipelines, agile delivery, and common enterprise platforms.
GCP familiarity preferred. Must evaluate technical trade-offs and speak credibly with engineers at all levels.
For Project Management and experience, strong working knowledge of Project Management, Product Management methodologies (discovery, roadmapping, backlog management) and Experience Design deliverables (research, UX, visual design, design systems). Must speak credibly with PjMs, PMs and Designers at all levels.
Awareness of AI-assisted development and design workflows is a meaningful asset across both disciplines.
High-empathy leadership: you find what people need to grow and know how to unlock it through coaching, honest feedback, and genuine investment in development.
Comfortable delivering constructive feedback — including on sensitive performance matters — with clarity and care.
Advocates for sustainable team workloads and raises capacity concerns before they become delivery or retention risks.
Hands-on experience managing resource allocation or casting across multiple concurrent projects simultaneously.
Able to maintain and interpret utilization and capacity data to produce near-term recommendations — not just reports.
Organized and process-oriented; comfortable building lightweight rituals and tools that improve team visibility and delivery quality.

Benefits

Comp & perks

Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

ATS Keywords

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Hard Skills & Tools

project managementprogram managementdelivery managementcloud-native architecturesCI/CD pipelinesagile deliveryGCPbacklog managementexperience designAI-assisted development

Soft Skills

leadershipcoachingcommunicationrelationship buildingstrategic planningfeedback deliveryempathyorganizationprocess orientationteam culture