Apply Digital

Senior Engagement Manager

Apply Digital

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Serve as the primary point of contact for enterprise-level clients, ensuring all deliverables are aligned to business goals and executed on time and at high quality.
  • Translate client goals into actionable marketing objectives and measurable deliverables.
  • Oversee and project manage all campaign activities, including email builds, QA, approvals, and deployment coordination across creative and technical teams.
  • Partner with clients on email and CRM strategy, providing guidance on segmentation, testing, personalization, and optimization.
  • Lead cross-functional teams (developers, strategists, designers, and PMs) to deliver integrated MarTech programs that drive measurable impact.
  • Identify growth opportunities within accounts and support renewals and expansions in collaboration with leadership.
  • Contribute to internal process improvements and mentor mid-level CSMs and Project Coordinators to build team capability and scalability.
  • Participate in resourcing, forecasting, and capacity planning discussions with leadership to ensure consistent delivery quality.

Requirements

  • 7+ years of experience in Email Marketing, CRM, or Lifecycle Marketing within an agency, SaaS, or marketing technology environment.
  • Proven experience managing enterprise or multi-brand clients with complex marketing automation and data structures.
  • Strong working knowledge of platforms such as Iterable, Braze, Salesforce Marketing Cloud, or similar tools.
  • Solid understanding of audience segmentation, personalization logic, A/B testing, and campaign analytics.
  • Demonstrated expertise in project management, with the ability to oversee multiple concurrent workstreams.
  • Excellent communication and client relationship skills, with confidence managing executive-level discussions.
  • Highly organized, adaptable, and proactive, with a passion for structure and process in a fast-paced environment.
  • Experience mentoring or coaching junior team members or project coordinators preferred.
Benefits
  • Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
  • An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
  • Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
  • Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
  • Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
  • Flexible work arrangements: We work in a variety of ways, from remote to in-office, to a blend of both.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Email MarketingCRMLifecycle MarketingMarketing AutomationAudience SegmentationPersonalization LogicA/B TestingCampaign AnalyticsProject Management
Soft Skills
CommunicationClient Relationship ManagementOrganizational SkillsAdaptabilityProactivityMentoringCoaching