Customer Success Manager

• Set a CRM & user engagement vision spanning activation, retention, monetization; ensure execution is aligned with your vision and bring the rest of the org along.
• Own the LiveOps calendar and execute campaigns per week across apps and key markets, ensuring alignment with product and monetization goals.
• Define user segments and lifecycle stages to deliver personalized journeys for onboarding, retention, churn prevention, and reactivation.
• Operate and optimize communication channels (push, in-app, email), ensuring relevant, timely, and high-quality messaging.
• Manage campaign setup, targeting, triggers, and QA using Pushwoosh (or similar platforms), with minimal tech support.
• Run A/B and multivariate tests to optimize copy, rewards, timing, and mechanics, measuring uplift on KPIs such as ARPU, retention, and churn.
• Collaborate with product teams to design scalable, reusable systems (e.g. configurable boosters, reactivation templates) that reduce dependency on development.
• Conduct competitive research and propose at least one new LiveOps mechanic or campaign idea each month.
• Prepare concise post-campaign reports, documenting results, insights, and recommendations.
• Lead seasonal and themed events (e.g. Black Friday, Christmas), coordinating cross-app efforts.
• Reactivate lapsed or churned users through data-driven win-back campaigns.
• Ensure compliance with user privacy, opt-ins/opt-outs, and communication best practices.
• Share learnings, benchmarks, and process documentation to improve team efficiency and scalability.

CRM/Live Ops Manager

Web Developer, CRM, CX

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager