Senior Technical Account Manager – f/m/d

applike group

Deliver technical support and account management for B2B customers, troubleshooting APIs, databases, and integrations. Collaborate with internal teams to resolve issues, collect customer feedback, and improve processes to boost satisfaction and efficiency.

Posted 4/15/2026full-timeHamburg • 🇩🇪 GermanySeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Respond promptly and effectively to customer inquiries, providing technical support.
Use your technical expertise to troubleshoot issues, propose solutions, and make recommendations by deeply understanding our product and customers’ businesses.
Gather and forward customer feedback, feature requests, and technical issues to the relevant internal teams to ensure timely resolution.
Build and maintain strong relationships with customers and partners, gaining a thorough understanding of their needs.
Identify opportunities to improve processes and work with internal teams to implement solutions that increase customer satisfaction and operational efficiency — for example, refining how requirements are collected and inquiries are handled.
Maintain accurate records of customer interactions, technical issues, and resolutions.

Requirements

What you’ll need

Minimum of 2 years of professional experience in Customer Support or Account Management.
Hands-on experience working with APIs and databases; experience with SDKs and logging tools (e.g., Kibana) and SQL knowledge is preferred.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Strong communication and interpersonal skills to understand stakeholder needs and maintain long-term, robust relationships.
Comfortable working in an international environment with excellent written and spoken English skills.
Experience with SaaS/B2B products or knowledge of mobile marketing and analytics (e.g., tracking, attribution) is a plus. Alternatively, a strong willingness to learn AdTech is highly valued.

Benefits

Comp & perks

Invest in Your Future: Regular feedback and a development program to support your growth and career goals.
Smooth Relocation to applike: Support from contract signing through settling in Hamburg, including visa assistance, German language learning support, and a relocation bonus to help you feel at home.
Work-Life Balance: Hybrid setup with three core office days, flexible working hours, 30 vacation days, and up to 3 weeks of remote work per year. Free access to an in-house gym with various fitness classes and mental health support via an Employee Assistance Program (EAP).
Great Workplace: Central office with views of the Alster Lake, high-quality equipment, open collaborative spaces, and a wide selection of snacks and drinks.
Team Culture: Regular team and company events, including hackathons and social gatherings — we work together and celebrate together.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

APIsdatabasesSDKslogging toolsSQLcustomer supportaccount managementmobile marketinganalyticsAdTech

Soft Skills

communicationinterpersonal skillsrelationship buildingproblem-solvingprioritizationtime managementcustomer satisfactionoperational efficiencyfeedback gatheringtechnical support