applike group

Senior Technical Account Manager – f/m/d

applike group

full-time

Posted on:

Location Type: Hybrid

Location: Hamburg • Germany

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Job Level

Senior

Tech Stack

SQL

About the role

  • Respond promptly and effectively to customer inquiries, providing technical support.
  • Use your technical expertise to troubleshoot issues, propose solutions, and make recommendations by deeply understanding our product and customers’ businesses.
  • Gather and forward customer feedback, feature requests, and technical issues to the relevant internal teams to ensure timely resolution.
  • Build and maintain strong relationships with customers and partners, gaining a thorough understanding of their needs.
  • Identify opportunities to improve processes and work with internal teams to implement solutions that increase customer satisfaction and operational efficiency — for example, refining how requirements are collected and inquiries are handled.
  • Maintain accurate records of customer interactions, technical issues, and resolutions.

Requirements

  • Minimum of 2 years of professional experience in Customer Support or Account Management.
  • Hands-on experience working with APIs and databases; experience with SDKs and logging tools (e.g., Kibana) and SQL knowledge is preferred.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong communication and interpersonal skills to understand stakeholder needs and maintain long-term, robust relationships.
  • Comfortable working in an international environment with excellent written and spoken English skills.
  • Experience with SaaS/B2B products or knowledge of mobile marketing and analytics (e.g., tracking, attribution) is a plus. Alternatively, a strong willingness to learn AdTech is highly valued.
Benefits
  • Invest in Your Future: Regular feedback and a development program to support your growth and career goals.
  • Smooth Relocation to applike: Support from contract signing through settling in Hamburg, including visa assistance, German language learning support, and a relocation bonus to help you feel at home.
  • Work-Life Balance: Hybrid setup with three core office days, flexible working hours, 30 vacation days, and up to 3 weeks of remote work per year. Free access to an in-house gym with various fitness classes and mental health support via an Employee Assistance Program (EAP).
  • Great Workplace: Central office with views of the Alster Lake, high-quality equipment, open collaborative spaces, and a wide selection of snacks and drinks.
  • Team Culture: Regular team and company events, including hackathons and social gatherings — we work together and celebrate together.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsdatabasesSDKslogging toolsSQLcustomer supportaccount managementmobile marketinganalyticsAdTech
Soft Skills
communicationinterpersonal skillsrelationship buildingproblem-solvingprioritizationtime managementcustomer satisfactionoperational efficiencyfeedback gatheringtechnical support