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iTeam Line Manager
Applied MaterialsCustomer relationship manager at Applied Materials maintaining customer relationships and directing engineers. Involves account planning, financial forecasts, and system installations based in Hsinchu, Taiwan.
About the role
Key responsibilities & impact- Develops and maintains customer relationship with all relevant individuals in his/her district at all times
- Performs regular customer visits
- Manages, coaches and directs all customer engineers in his/her district
- Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals
- Gives formal updates to all employees
- Can invite any guest speaker
- Initiates reports necessary for the business
- Be the prime interface with the Product Divisions: tech support, training, spares, reliability
- Monitors the CSD Award Program with quarterly results (election, announcements)
- Monitors the “mentor” program so that all new engineers have a defined mentor
- Executes escalation procedure
- Responsible for account planning with District Sales Engineer
- Provides support plan for system sales to CSD Management, Sales, Field Engineering
- Responsible for financial forecast for his/her district
- Responsible for cost efficiency with the district. Measured by the financial result
- Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification
- Manages RMA procedure
- Measurement of the engineers on their effectiveness
- Manages accuracy, understanding and update of Customer Engineer hours tracking
Requirements
What you’ll need- Develops and maintains customer relationship with all relevant individuals at all levels
- Performs regular customer visits
- Manages, coaches and directs all customer engineers in his/her district
- Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals
- Gives formal updates to all employees
- Can invite any guest speaker
- Initiates reports necessary for the business
- Executes escalation procedure
- Responsible for account planning with District Sales Engineer
- Provides support plan for system sales to CSD Management, Sales, Field Engineering
- Responsible for financial forecast for his/her district
- Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification
Benefits
Comp & perks- supportive work culture that encourages you to learn, develop, and grow your career
- programs and support that encourage personal and professional growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial forecastingaccount planningsystem installationperformance appraisalsreportingcost efficiencyescalation procedurescustomer relationship managementcoachingprocess support identification
Soft Skills
leadershipcommunicationorganizational skillsmentoringcoachingcustomer engagementteam managementperformance managementrelationship buildingpresentation skills