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Technical Product Support Engineer III
Applied MaterialsTechnical Product Support Engineer providing technical support across various locations in Taiwan. Handling escalations, fleet performance, system installations, and upgrades forApplied Materials.
About the role
Key responsibilities & impact- responsible for all technical support related aspects at a specific customer
- acts as intermediary and field escalation focal point between customer and Division
- provides Alpha Site support to Engineering related to installation, operation, calibration, service and/or testing of new hardware, process or software design
- provides Beta Site Support related to installation, operation, calibration, service and/or testing of new hardware, software or processes on customer tool
- initiates and provides review of ECO's to ensure data supports fix
- generates and presents system performance data as required
- creates and reviews documentation covering technical improvements, system upgrades, and support plans
Requirements
What you’ll need- conceptual and practical expertise in own discipline and basic knowledge of related disciplines
- knowledge of best practices and how own area integrates with others
- ability to explain difficult or sensitive information and work to build consensus
Benefits
Comp & perks- supportive work culture
- programs and support that encourage personal and professional growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportinstallationoperationcalibrationservicetestingsystem performance datadocumentationtechnical improvementssystem upgrades
Soft Skills
interpersonal skillscommunication skillsconsensus buildingproblem-solvingreview and analysis