Technical Product Support Engineer IV
Applied Materials
full-time
Posted on:
Location Type: Office
Location: Hsinchu • Taiwan
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About the role
- Participates in new product introductions and early learning shipments
- resolution of critical long-term customer issues with upper management
- identifying special projects for successful implementation and completion
- Responsible for product Hardware performance at a specific customer
- Provides third level escalation for Hardware & Software (stability) issues
- Drives Failure Analysis to identify long term technical issues
- Provides Alpha Site support of Engineering
- Provides Beta Site Support
- Initiates and provides review of ECO's
- Generates and presents system performance data as required
- Supports GPS in the generation of documentation such as CENs and BKMs
- Creates and reviews documentation covering technical improvements, system upgrades, and support plans
- Ensures field implementation
- Organizes and manages on-site training for early learning shipments and new product introductions
- Enhances local team product technical knowledge
Requirements
- Bachelor’s degree in a related field
- Over 8 years hardware engineering experience
- familiar with Applied ALD tool
Benefits
- supportive work culture that encourages you to learn, develop, and grow your career
- programs and support that encourage personal and professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hardware engineeringfailure analysistechnical documentationsystem performance analysisECO reviewproduct performance evaluationthird level escalationAlpha Site supportBeta Site supportApplied ALD tool
Soft Skills
problem resolutionproject managementcommunicationtraining organizationteam collaborationcustomer issue resolutiontechnical knowledge enhancement
Certifications
Bachelor’s degree