Applied Materials

Senior Technical Product Support Engineer III – MDP

Applied Materials

full-time

Posted on:

Location Type: Hybrid

Location: Hsinchu • 🇹🇼 Taiwan

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Job Level

Senior

About the role

  • Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades
  • Acts as intermediary and field escalation focal point between customer and Business Unit by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment
  • Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house or on an engineering tool
  • Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool
  • Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field
  • Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability
  • Reporting will also include process data and I/W spending analysis
  • Supports GPS in the generation of documentation such as CENs and BKMs
  • Creates and reviews documentation covering technical improvements, system upgrades, and support plans
  • Presents at customer level. Ensures field implementation

Requirements

  • Minimum 5 years in the semiconductor industry, preferably with Applied Materials’ 300mm platform modules (ETCH, DSM, MDP, or FEP)
  • Experience supporting TSMC customers is a strong plus
  • Proven ability to lead technical failure analysis for high-value problems (HVP) using DOE or other structured problem-solving methodologies, driving issues to resolution
  • Strong English communication skills, both verbal and written, to effectively collaborate across global teams and with customers
  • Ability to support 30% domestic travel across Taiwan customer sites and up to 15% international travel
Benefits
  • supportive work culture that encourages you to learn, develop, and grow your career
  • programs and support that encourage personal and professional growth
  • care for you at work, at home, or wherever you may go

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supporttroubleshootingdebugginginstallationcalibrationperformance metricsfailure analysisstructured problem-solvingECO reviewdocumentation generation
Soft skills
communication skillscollaborationleadership