Community Engagement Liaison
Apple Federal Credit Union
full-time
Posted on:
Location Type: Office
Location: Fairfax • Virginia • United States
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About the role
- Under general supervision, but following established policies and procedures, leads community engagement initiatives that result in business generation.
- Collaborates and engages with community partners and employees to accurately assess community needs that drive business growth.
- Provides support to participating school districts and business partners by conducting on-site and/or virtual open enrollment sessions and participating in community festivals and partners' benefits fairs to assist members/potential members in understanding and using credit union products and services.
- Adapts to changing needs while maintaining positive relationships with community and business partners, including identifying new business opportunities.
- Performs other Community Engagement duties as assigned by the Community Engagement Officer.
- Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve with Purpose, Challenge Yourself and Own It.
- Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
- Measures all new membership growth and activity from community events, benefits fairs, and open enrollments in an effort to inform future decisions regarding event participation.
- Supports other Community Engagement efforts including volunteer events, shred events, and Apple-generated drives (school supply, food, etc.).
- Supports and nurtures branches in community engagement activities including the management of the community events calendar.
- Encourages branch managers and other staff participating in community events through positive coaching skills learned in AWIS and through leading by example.
Requirements
- Minimum three to five years financial services industry experience and/or sales experience required.
- Minimum three years event planning experience or equivalent preferred.
- A high school education or GED.
- AA or BA/BS preferred.
- Fluency in Spanish and English (speaking, reading, and writing) is required to effectively engage with Spanish-speaking members, deliver presentations, and support community partners.
- The ability to lift 25 lbs. and utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc.
Benefits
- Medical, dental and vision coverage
- 401(k) with employer match
- Paid time off and 11 paid federal holidays
- Paid volunteer time to give back
- Tuition reimbursement and ongoing training opportunities
- Annual TEAM Bonus plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
event planningbusiness generationcommunity engagementmembership growth measurementcredit union products and servicesBank Secrecy Act compliance
Soft Skills
collaborationrelationship managementadaptabilitycoachingcommunication
Certifications
AA or BA/BS