Appian Corporation

Associate Solution Engineer

Appian Corporation

full-time

Posted on:

Location Type: Office

Location: McLean • Virginia • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

JavaLinuxMySQLOraclePerlPHPRDBMSRubySQL

About the role

  • Provide technical customer support for clients using the Appian platform, specializing in troubleshooting and resolving customer concerns
  • Become an expert on the inner workings of the Appian platform and gain full-stack experience across data, application, and system layers
  • Analyze data and apply creative problem solving to address complex technical issues and mitigate customer impact
  • Collaborate cross-functionally across departments and communicate technical work to stakeholders around the globe
  • Work with customers to lead continual improvement in the availability, performance, functionality, and security of the platform
  • Participate in after-hours support including one on-call rotation per quarter and occasional adjusted schedules
  • Role is based at Headquarters in McLean, Virginia with in-office collaboration expected 5 days a week

Requirements

  • To be excellent at problem solving and find creative solutions to some of our customer’s most complex technical concerns
  • To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe
  • To tackle technical challenges and communicate your work across a variety of departments
  • To have a strong interest in software development (but not wanting to focus on coding all day)
  • To have the desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
  • To have an interest in data analytics
  • To have an interest or experience in programming/scripting languages(e.g. Java, Perl, Ruby, C#, PHP)
  • To have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)
  • To have an interest in or experience with systems administration (e.g. Linux, Windows)
  • Bachelor’s degree in any an Engineering discipline, Information Technology, or similar degree program
  • Flexibility to provide after-hours support is required, including one on-call rotation per quarter (every 10 - 15 weeks). Additionally, up to one quarter per year may involve an adjusted schedule (Sunday -Thursday or Tuesday - Saturday).
Benefits
  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education.
  • Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Appian platformdata analyticsJavaPerlRubyC#PHPMySQLOracleSQL Server
Soft skills
problem solvingcreative solutionsexceptional supportcommunicationcollaborationflexibility