Product Support Engineer

Appficiency Inc.

. Drive customer satisfaction by tackling complex challenges in NetSuite products and implementations.

Posted 6/1/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

NetSuitetechnical supporthelp deskproject management

Soft Skills

customer satisfactiontroubleshootinganalytical problem solvingwritten communicationverbal communicationorganizational skillsmultitaskingowner's mindset

Certifications & Qualifications

degree in computer sciencedegree in engineering

Industry Keywords

SaaSproduct supportproduct development

About the role

Key responsibilities & impact

Drive customer satisfaction by tackling complex challenges in NetSuite products and implementations.
Provide primary product support, training and development project management.
Identify and route support issues to appropriate groups and escalate issues as required.
Be the voice of the customer to internal stakeholders, providing insight and data to inform product development.
Work with development teams to better understand issues and provide suggested solutions.

Requirements

What you’ll need

3+ years in technical support or help desk experience, preferably at a SaaS company.
Creative troubleshooter, with an analytical approach to problem solving.
Strong written and verbal communication skills, highly organized and capable of multitasking.
An owner’s mindset - you don’t shy away from the hard stuff.
2+ years experience in NetSuite is a plus.
Degree in computer science/engineering, or equivalent work experience.

Benefits

Comp & perks

Amazing opportunities to learn, innovate and lead.
International collaboration opportunities with global teams and clients.
Supportive culture built on integrity, collaboration and growth.