Support Consultant I/II

Appficiency Inc.

Support Consultant II in a Managed Services Team for client inquiries on NetSuite. Gaining hands-on experience and consulting foundations through collaboration and mentorship.

Posted 5/11/2026full-timeRemote • 🇪🇬 EgyptJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Serve as the first line of support for client inquiries, requests, and tickets
Triage and prioritize incoming issues, assigning or escalating them appropriately based on type, severity, and SLA guidelines
Assist with basic NetSuite troubleshooting, configuration lookups, permission errors, navigation issues, data corrections, and data validation
Collaborate with fellow support team members to document solutions, client interactions, and best practices
Contribute to knowledge-sharing initiatives, including updating internal documentation, enhancing client-facing resources, and participating in learning sessions
Monitor support queues and ensure timely follow-up on all issues, driving resolution in line with client expectations
Support testing activities for configuration changes, enhancements, and system updates
Take part in team meetings, mentorship opportunities, and product training to continually strengthen your NetSuite and consulting expertise

Requirements

What you’ll need

A degree in Business, Information Technology, Accounting or a related field is preferred
2-3 years of professional experience; roles in technology, business, or customer service are a plus
Experience in customer service, IT support, or account management is highly valued
Strong interest in business systems, cloud technology, and consulting
Exceptional attention to detail with strong organizational and time-management skills
Clear, professional communication skills, both written and verbal
Comfortable working with data in Excel or Google Sheets
Proactive, curious, and adaptable, with a willingness to learn from peers and mentors
1-2 years of experience working with NetSuite or any ERP system
Familiarity with SaaS tools or business applications is nice to have
Experience working with ticketing tools or customer support software is nice to have.

Benefits

Comp & perks

Professional development opportunities
Ongoing professional development
Mentorship opportunities
Collaborative team environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

NetSuiteERP systemsdata validationdata correctionsconfigurationtroubleshootingcustomer supportticketing toolscloud technologybusiness systems

Soft Skills

attention to detailorganizational skillstime-management skillscommunication skillsproactivecuriousadaptablewillingness to learncollaborationmentorship