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Support Consultant I/II
Appficiency Inc.Support Consultant providing first line of support for NetSuite client inquiries. Collaborating with the team to troubleshoot and resolve issues while facilitating client success.
Tech Stack
Tools & technologiesCloudERP
About the role
Key responsibilities & impact- Serve as the first line of support for client inquiries, requests, and tickets
- Triage and prioritize incoming issues, assigning or escalating them appropriately based on type, severity, and SLA guidelines
- Assist with basic NetSuite troubleshooting, configuration lookups, permission errors, navigation issues, data corrections, and data validation
- Collaborate with fellow support team members to document solutions, client interactions, and best practices
- Contribute to knowledge-sharing initiatives, including updating internal documentation, enhancing client-facing resources, and participating in learning sessions
- Monitor support queues and ensure timely follow-up on all issues, driving resolution in line with client expectations
- Support testing activities for configuration changes, enhancements, and system updates
- Take part in team meetings, mentorship opportunities, and product training to continually strengthen your NetSuite and consulting expertise
Requirements
What you’ll need- A degree in Business, Information Technology, Accounting or a related field is preferred
- 2-3 years of professional experience; roles in technology, business, or customer service are a plus
- Experience in customer service, IT support, or account management is highly valued
- Strong interest in business systems, cloud technology, and consulting
- Exceptional attention to detail with strong organizational and time-management skills
- Clear, professional communication skills, both written and verbal
- Comfortable working with data in Excel or Google Sheets
- Proactive, curious, and adaptable, with willingness to learn from peers and mentors
- 1-2 years of experience working with NetSuite or any ERP system
- Familiarity with SaaS tools or business applications is nice to have
- Experience working with ticketing tools or customer support software is nice to have
Benefits
Comp & perks- Ongoing professional development
- Hands-on experience with NetSuite
- Support from experienced mentors
- Collaborative team environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
NetSuiteERP systemsdata validationdata correctionsconfigurationtroubleshootingcustomer supportticketing toolscloud technologybusiness systems
Soft Skills
attention to detailorganizational skillstime-management skillscommunication skillsproactivecuriousadaptablecollaborationmentorshipknowledge-sharing