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Support Consultant III
Appficiency Inc.Support Consultant III for Appficiency handling complex technical challenges and ensuring systems operate smoothly. Collaborating with teams to resolve client support requests and deliver solutions.
Tech Stack
Tools & technologiesCloudServiceNow
About the role
Key responsibilities & impact- Own and manage client support requests
- Resolve support tickets across core NetSuite modules with accuracy and timeliness
- Partner with Senior Consultants and cross-functional teams
- Collaborate with internal delivery teams
- Provide timely, professional communication with clients
- Document all issues, actions, and resolutions
- Contribute to solutioning sessions, testing, validation, and deployment of NetSuite configuration changes
- Support the development of internal documentation and process improvements
- Proactively monitor and prioritize tickets
Requirements
What you’ll need- Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience)
- 3–4 years of professional experience in a NetSuite support, consulting, or administrator role
- Solid understanding of core NetSuite modules (Finance, CRM, Projects, etc.)
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with SaaS or cloud-based applications
- Experience using ticketing tools such as Zendesk, Jira, or ServiceNow
- Exposure to SuiteAnalytics, Saved Searches, Workflows, or scripting is an asset
- NetSuite certifications (Administrator or SuiteFoundation) strongly preferred
Benefits
Comp & perks- Professional development opportunities
- Exposure to multiple industries
- High-quality service across all client engagements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
NetSuiteSuiteAnalyticsSaved SearchesWorkflowsscriptingtroubleshootingproblem-solvingdocumentationconfiguration changesprocess improvements
Soft Skills
analytical skillscommunication skillscollaborationtime managementprioritizationprofessionalismteamworkadaptabilityattention to detailcustomer service
Certifications
NetSuite AdministratorNetSuite SuiteFoundation