Support Consultant III

Appficiency Inc.

Support Consultant III for Appficiency ensuring smooth client system operations and complex technical issue resolution. Collaborating with teams to deliver high-quality consulting services in NetSuite.

Posted 5/11/2026full-timeRemote • 🇪🇬 EgyptMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Own and manage client support requests, from troubleshooting and reporting to configuration changes and system enhancements.
Resolve support tickets across core NetSuite modules (Finance, CRM, Projects, etc.) with accuracy and timeliness.
Partner with Senior Consultants and cross-functional teams to escalate, solution, and implement more complex client needs.
Collaborate with internal delivery teams to ensure consistent, high-quality service across all client engagements.
Learn and apply Appficiency’s methodology for support and consulting delivery, ensuring alignment with best practices.
Provide timely, professional communication with clients, meeting SLA commitments and maintaining high satisfaction scores.
Document all issues, actions, and resolutions in the support system to build a robust knowledge base.
Contribute to solutioning sessions, testing, validation, and deployment of NetSuite configuration changes and enhancements.
Support the development of internal documentation, process improvements, and client-facing resources.
Proactively monitor and prioritize tickets, balancing urgency, impact, and client expectations.

Requirements

What you’ll need

Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).
3–4 years of professional experience in a NetSuite support, consulting, or administrator role.
Solid understanding of core NetSuite modules (Finance, CRM, Projects, etc.).
Strong analytical, troubleshooting, and problem-solving skills, with the ability to translate technical findings into client-friendly solutions.
Excellent written and verbal communication skills, able to convey technical concepts clearly to non-technical audiences.
Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
Familiarity with SaaS or cloud-based applications; prior managed services or customer support experience is highly valued.
Experience using ticketing tools such as Zendesk, Jira, or ServiceNow.
Exposure to SuiteAnalytics, Saved Searches, Workflows, or scripting is an asset.
NetSuite certifications (Administrator or SuiteFoundation) strongly preferred.
Expert level support services for NetSuite preferably with enterprise accounts.

Benefits

Comp & perks

Professional development opportunities
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

NetSuiteSuiteAnalyticsSaved SearchesWorkflowsscriptingtroubleshootingproblem-solvingconfiguration changessystem enhancementsclient support

Soft Skills

analytical skillscommunication skillstime managementprioritizationcollaborationcustomer serviceadaptabilitysolution-orienteddocumentationteamwork

Certifications

NetSuite AdministratorNetSuite SuiteFoundation