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About the role
Key responsibilities & impact- Join a team shaping how GenAI delivery operates at scale.
- Lead meaningful work that improves efficiency, reduces cost, and strengthens the way complex AI programs are delivered.
- Drive initiatives from concept through scaled adoption.
- Build new capabilities and lead operational innovation.
Requirements
What you’ll need- Advanced experience in process automation, including design, implementation, and governance of automation workflows.
- Advanced capability in workflow mapping and optimisation with a track record of delivering measurable operational improvements.
- Advanced experience building and maintaining reporting and data visualisation frameworks for operational performance.
- Experience scoping, piloting, and scaling new workflows or service lines within complex delivery environments.
- Working knowledge of tooling integration across JIRA, Confluence, SharePoint, and automation platforms.
- Experience implementing structured change management initiatives with stakeholder engagement and adoption tracking.
- Strong capability in strategic planning, execution discipline, and operational risk management.
- Experience leading cross-functional teams and managing enablement or operational support functions.
- Demonstrated ability to mentor and upskill teams while fostering a solutions-first, automation mindset.
- Strong decision-making, problem-solving, and collaboration skills in complex or ambiguous environments.
Benefits
Comp & perks- Flexibility to deliver in a way that works for you and your team
- Tools, resources, and development opportunities to build your capability over time
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process automationworkflow mappingworkflow optimisationreporting frameworksdata visualisation frameworkschange managementstrategic planningoperational risk managementcross-functional team leadershipmentoring
Soft Skills
decision-makingproblem-solvingcollaborationstakeholder engagementexecution disciplinesolutions-first mindsetoperational support managementinnovation leadershipefficiency improvementcost reduction