Customer Assurance Manager
SecureSpace
QA Analyst, Content Moderation
Appen
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Conduct daily quality audits to ensure compliance with moderation guidelines and client expectations
- Track and monitor quality updates shared by the client, ensuring timely internal communication and alignment
- Develop and publish “Quality Bits and Pieces” job aids for each new update or process change
- Provide on-the-floor support, answer associate queries, and clarify quality-related concerns in real time
- Publish and distribute daily QA performance reports to relevant stakeholders
- Review all QA disputes submitted by Supervisors and escalate valid cases to the client for final resolution
- Facilitate weekly quality huddles with assigned teams to discuss performance trends, common errors, and best practices
- Share quality insights and trends with the Operations Manager and client as part of regular business reviews
Requirements
- Strong analytical and decision-making skills
- Attention to detail and high standards for quality and compliance
- Effective communication and interpersonal skills
- Ability to translate quality trends into actionable insights
- Comfortable working with digital platforms and QA tools
- Team player with a proactive, problem-solving mindset
- Ability to remain resilient and objective when handling sensitive content
- Strong organizational and time management skills
- Previous experience in quality assurance or content moderation is highly preferred
- Proficient in English – reading, writing, speaking, and listening (B2 level or higher)
- College graduate is a must but those with relevant experience will be considered
- Willingness to work on-site with a flexible schedule at office locations in Imus or Bacoor, Cavite
