Third Party Sub-Contractor Manager

Appello UK

Manage third-party service provider relationships for Appello's IT service desk. Ensure delivery against SLAs, KPIs, and enhance commercial value in a hybrid role.

Posted 7/16/2026full-timeNew Milton • 🇬🇧 United KingdomMid-LevelSenior💰 £35,000 - £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supplier management within IT Service Desk environments, focusing on SLAs, KPIs, and service excellence. Proficient in contract management and identifying cost-saving opportunities while ensuring compliance with security and regulatory requirements.

Highest-signal resume keywords

Supplier Management ExperienceITIL Service Management PrinciplesSLA and KPI ManagementExceptional Communication SkillsAnalytical and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supplier ScorecardsService ReportingContract ManagementCost-Saving IdentificationService Quality Metrics

Soft Skills

Stakeholder ManagementNegotiation AbilitiesConflict Resolution

Tools & Technologies

Microsoft OfficeExcelWordOutlookFreshService

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

Managed ServicesEnterprise ITService DeskAutomationCustomer Experience

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Managing and optimising relationships with third-party service providers.
Ensuring suppliers consistently deliver against SLAs, KPIs, and contractual commitments.
Driving service excellence, continuous improvement, and commercial value through strong stakeholder and supplier partnerships.
Monitoring SLAs, KPIs, and service quality metrics to ensure suppliers consistently meet expectations.
Coordinating supplier involvement in incidents, major service outages, and day-to-day Service Desk activities.
Supporting contract management, validating invoicing, and identifying cost-saving opportunities.
Ensuring suppliers meet security, regulatory, and organisational requirements.
Spotting opportunities for automation, efficiency, and service enhancements that elevate the customer experience.

Requirements

What you’ll need

Proven supplier management experience within an IT Service Desk, Managed Services, or enterprise IT environment.
A strong understanding of ITIL Service Management principles.
Experience managing SLAs, KPIs, supplier scorecards, and service reporting.
Exceptional communication and stakeholder management skills.
Strong negotiation and conflict resolution abilities.
Excellent analytical and problem-solving skills.
Strong Microsoft Office skills, particularly in Excel, Word, and Outlook.
ITIL Foundation certification (or higher) (Bonus points)
Experience working within an MSP or large-scale enterprise IT environment (Bonus points)
Knowledge of supplier contracts and commercial management (Bonus points)
Experience using FreshService or other IT Service Management (ITSM) platforms (Bonus points).

Benefits

Comp & perks

175 hours holiday pa
Private Medical Insurance- Individual Cover
Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking