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L&D Trainer, Telecare Trained
Appello UKLearning & Development Trainer supporting training for the UK's trusted careline service. Collaborating to deliver engaging training experiences for new starters and ongoing capability building.
About the role
Key responsibilities & impact- Working collaboratively with other Learning Coordinators to ensure consistency, best practice and shared capability across the Group.
- Supporting the delivery of a structured, engaging and effective onboarding journey for new starters.
- Observing live calls as part of agreed plans to identify training needs and support performance improvement.
- Mentoring new starters to support their transition, maintaining up-to-date knowledge of call handling procedures and periodically handling live calls where required.
- Supporting training identified through Training Needs Analysis (TNA), including leadership and externally delivered training.
- Contributing to the implementation, maintenance and continuous improvement of the Learning Management System (LMS).
- Ensuring learning content is current, relevant, embedded in the business and aligned to organisational needs.
- Working with L&D Leads and business leaders to prioritise learning activity and deliver against agreed plans.
- Supporting the design and delivery of development programmes, including leadership development initiatives.
- Using LMS data to provide insights, track engagement and support evidence-based learning decisions.
- Promoting a “One Team” approach by building knowledge across Group functions and sharing best practice.
Requirements
What you’ll need- Previous experience in a training or learning-focused role.
- Telecare trained.
- Experience designing or developing training programmes.
- Experience working in a call centre or volume environment and identifying training needs.
- Experience delivering training to remote and office-based colleagues.
- Strong communication and listening skills.
- Highly organised, accurate and able to manage competing priorities.
- A customer-focused mindset and a resilient, proactive approach.
- Bonus points if you bring:
- Experience using a Learning Management System (LMS).
- Experience delivering training remotely.
- Exposure to compliance-related training and regulatory environments.
Benefits
Comp & perks- 163 hours annual leave entitlement plus bank holidays.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on services & products.
- Pension Scheme, up to 4% Company matched.
- Free on-site parking
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training programme designtraining deliveryTraining Needs Analysis (TNA)call handling proceduresmentoringperformance improvementleadership development
Soft Skills
strong communication skillslistening skillshighly organisedaccuratecustomer-focused mindsetresilientproactiveability to manage competing priorities
Certifications
Telecare trained