Service Design and Configuration Manager

Appello UK

Service Design & Configuration Manager leading IT service design and transitions at Appello, UK's trusted careline service. Ensure services are documented and ready for live operation.

Posted 5/6/2026full-timeNew Milton • 🇬🇧 United KingdomMid-LevelSenior💰 £38,000 - £50,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the creation of Service Design Packages
Own service configuration integrity
Ensure everything from SLAs to CMDB records is accurate and audit‑ready
Work closely with engineering, quality, programmes, and service teams
Turn complex change into smooth, reliable services
Spot gaps in configuration data
Keep records aligned with internal processes and external audits
Champion improvement initiatives and drive a culture of continual service excellence

Requirements

What you’ll need

Proven experience delivering IT services in multi‑sourced environments with a strong customer focus
Comfortable building and managing relationships with senior stakeholders, suppliers, and internal teams
Experienced in ITIL‑based service management environments
A people‑focused leader with strengths in coaching, performance management, and capability building
Passionate about continual service improvement and service optimisation
Strong background in Service Design and Configuration Management
Solid understanding of CMDB processes, data quality, and controls
Excellent communicator—able to translate technical detail into business‑friendly language
Highly organised with strong time management and prioritisation skills
Interested in automation and improving how things work
Curious about new and emerging technologies and keen to keep learning

Benefits

Comp & perks

175 hours holiday plus bank holidays
Private Medical Insurance - Individual Cover
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Service DesignConfiguration ManagementCMDB processesData qualityITILService ManagementAutomationService optimisationChange managementPerformance management

Soft Skills

Customer focusRelationship managementCoachingLeadershipCommunicationOrganisational skillsTime managementPrioritisationCuriosityContinuous improvement