Technical Success Manager

Appcues

Technical Success Manager serving strategic US customers for Appcues, a product-experience platform. Leading technical onboarding, integrations, in-app experiences, and proactive installation support.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SDK Implementation, API Integration, and Data Mapping while effectively training customers to independently manage product experiences. Strong communication skills facilitate collaboration with cross-functional teams and translate technical concepts for non-technical stakeholders.

Highest-signal resume keywords

SDK ImplementationAPI IntegrationData MappingCustomer TrainingTechnical Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SDKAPIData MappingDebuggingEvent Tracking

Soft Skills

Excellent CommunicationEmpathyCuriosityCollaborationOrganization

Industry Keywords

Customer ExperienceTechnical OnboardingPremium ServicesAccount AuditingInstallation Health Monitoring

About the role

Key responsibilities & impact

Own technical onboarding for new customers, including SDK implementation, integration, data mapping, and event tracking
Train customers on platform fundamentals so they can build, target, and publish experiences independently
Design, build, and deploy in-app experiences for Premium Services engagements, including product launches, rebrands, and onboarding overhauls
Audit customer accounts and installations to identify gaps, inconsistencies, and missed opportunities
Serve as the primary technical contact for VIP accounts during technical issues
Diagnose and resolve issues hands-on, escalating to Support Engineering when necessary
Monitor installation health across accounts and proactively address issues
Communicate with customers during active issues and document root causes and resolutions
Collaborate with Customer Experience Managers and Support Engineering to support customers end-to-end

Requirements

What you’ll need

Hands-on technical experience with SDKs, APIs, data mapping, and debugging
Curiosity and willingness to learn
Ability to empower customers to build and manage product experiences independently
Ability to collaborate closely with Customer Experience Managers and Product
Excellent communication skills, including translating technical details for non-technical stakeholders
Ability to translate customer feedback into actionable input for Product and Engineering
Comfort owning ambiguity and handling incomplete information
Strong organization and follow-through while managing onboarding, Premium Services work, and support escalations
Empathy and a customer-focused mindset

Benefits

Comp & perks

100% remote / remote-first work arrangement
Computer provided
$1,000 home office stipend in the first year
$500 annual tech budget
Coworking reimbursement up to $500/month
Health, dental, and vision insurance with a generous portion of premiums covered
401k with a match
Paid parental leave
$1,000 annual professional development stipend
Equity in stock options
Flexible time off