Bilingual Customer Service – English/French

Apotex Inc.

Bilingual Customer Service expert supporting customers and internal teams at Apotex. Acting as the primary contact for customer inquiries and ensuring service levels are met.

Posted 7/7/2026full-timeNorth York • 🇨🇦 CanadaMid-LevelSenior💰 CA$48,367 - CA$67,715 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as a customer advocate and Customer Service subject matter expert
Act as a primary point of contact for customers
Responsible for building and maintaining strong working relationships with both internal and external stakeholders
Ensure customer requirements are clearly understood and effectively communicated
Support team capability through knowledge sharing and mentoring as required
Act as a technical resource for SAP
Process customer inquiries and product complaints in QMS/Call Track system
Conduct regular audits to identify/manage all exceptions that can impact customer experience
Participate in customer supply meetings, providing updates and solutions for order and inventory issues
Contribute in the development and revision of policies, procedures, and processes to improve efficiency and service standards.

Requirements

What you’ll need

Minimum College Education preferred
Fluency in French required for Bilingual role
Strong written and oral communication skills
Proficient with ERP/MRP concepts and applications
Proficient with Microsoft applications
Strong organization skills and attention to detail
Good analytical and decision-making skills an asset
Ability to be an independent decision maker
Previous Customer Service and Call Centre experience an asset
3-5 years experience in a Customer Service oriented role, with strong interpersonal skills
Excellent written and verbal English communication skills
Ability to work well during peak pressure periods
Ability to work in a team environment.

Benefits

Comp & perks

We offer accommodation for applicants with disabilities as part of its recruitment process.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer ServiceERP ApplicationsMRP ConceptsQMS/Call Track SystemAuditingPolicy DevelopmentProcess Improvement

Soft Skills

Interpersonal SkillsOrganization SkillsAttention to DetailTeam CollaborationIndependent Decision Making