Systems Support Analyst – Application Support, QA

Apostou.Bet

Application Support Analyst responsible for internal system support at Apostou.bet. Engaging in ticket management, testing, and user training in a hybrid environment.

Posted 7/31/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in functional support for internal systems, with a strong focus on incident management, functional testing, and user acceptance testing. Proficient in documenting processes and improving support quality while maintaining effective communication across teams.

Highest-signal resume keywords

Functional Support OwnershipIncident ManagementFunctional TestingUser Acceptance Testing (UAT)Analytical Problem Investigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Functional TestingUser Acceptance Testing (UAT)Analytical SkillsExploratory TestingRegression TestingProcess DocumentationREST APIs Knowledge

Soft Skills

Excellent Communication SkillsOrganizational SkillsCollaborative Mindset

Tools & Technologies

JiraLinearZendeskFreshdeskServiceNowPostmanInsomnia

Industry Keywords

Technology CompaniesFintechIGaming

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the owner of functional support for the company's internal systems.
Receive, classify, prioritize and track tickets through to resolution, ensuring SLAs are met.
Perform initial incident investigations, collecting evidence, logs and information to facilitate development teams.
Execute functional (QA) tests on new features, fixes and improvements before production release.
Create and execute test scripts (test cases) and record validation evidence.
Validate integrations between internal systems and external partners.
Monitor application behavior and identify anomalies or opportunities for improvement.
Act as the interface between business users, Product, Development, Infrastructure and external vendors.
Follow up on critical incidents, maintaining clear communication about status, impact and estimated resolution time.
Assist in user acceptance testing of new features alongside business areas.
Identify recurring root causes and propose process or product improvements.
Create and maintain functional documentation, knowledge base articles and operational procedures.
Support training and guide users on correct system usage.
Participate in defining and continuously improving support and quality processes.

Requirements

What you’ll need

Minimum 5 years' experience providing support for applications or corporate systems.
Experience with ticketing/issue management tools (Jira, Linear, Zendesk, Freshdesk, ServiceNow or similar).
Knowledge of functional testing and system acceptance (UAT).
Strong analytical skills for problem investigation.
Experience with exploratory testing and regression testing.
Prior experience documenting processes and incidents.
Excellent written and verbal communication skills.
Knowledge of REST APIs and experience with tools such as Postman or Insomnia.
Organized and able to handle multiple concurrent demands.
Collaborative mindset with a focus on user experience.
Experience in technology companies, fintechs or iGaming (Required).

Benefits

Comp & perks

Health insurance
Dental insurance
Commuting/transportation support
Birthday day off
Bonus program