Director, Global Client Strategy – Experience

Apollo Mission Critical Engineering

Director managing client strategy and experience for Apollo in mission-critical infrastructure. Focused on strengthening client relationships and aligning operational delivery capabilities.

Posted 6/5/2026full-timeRemote • Arizona, Illinois, Mississippi, Ohio, Oregon, Virginia • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Serve as a senior point of contact for key client relationships across data center commissioning, construction support, operations support, and mission-critical infrastructure engagements.
Build and maintain trusted relationships with client stakeholders, general contractors, owner representatives, trade partners, commissioning teams, and internal project leadership.
Lead regular client check-ins, project reviews, relationship touchpoints, and post-engagement follow-ups to assess satisfaction, identify concerns, and uncover future opportunities.
Help ensure that client expectations are clearly understood, documented, communicated, and addressed by the appropriate internal teams.
Support escalation management by coordinating with operations, safety, project leadership, and executive leadership to resolve client concerns quickly and professionally.
Identify recurring client issues, communication gaps, service delivery challenges, and improvement opportunities across active and completed projects.
Develop client account plans for priority customers, including relationship mapping, service history, engagement cadence, client priorities, growth opportunities, and risk areas.
Help strengthen client retention, repeat business, referrals, and long-term partnership development.
Serve as a bridge between client relationships, operations, marketing, recruiting, safety, and executive leadership.
Ensure that business development activity, marketing messages, client commitments, and operational delivery capabilities remain aligned.
Work closely with operations leadership to understand project capacity, delivery constraints, workforce needs, scheduling risks, and client expectations.
Partner with recruiting and workforce leadership to communicate upcoming client demand, resource needs, regional growth priorities, and talent gaps.
Coordinate with safety leadership to ensure client-facing communication reflects Apollo’s safety standards, field expectations, and compliance priorities.
Provide executive leadership with structured feedback on client sentiment, market conditions, competitive activity, project risks, service quality, and growth opportunities.
Help turn market feedback and client needs into practical internal action plans.
Support process improvements related to client communication, account management, proposal support, marketing content, internal reporting, and service delivery alignment.
Mentor and support team members involved in client success, business development, marketing, communications, recruiting, or partnership activities as the function grows.

Requirements

What you’ll need

Bachelor’s degree in Business, Construction Management, Engineering, Communications, Marketing, or a related field preferred.
5+ years of experience in client success, account management, business development, operations, marketing, strategic partnerships, or client-facing leadership roles.
Experience in data centers, mission-critical infrastructure, commissioning, construction, engineering services, technical services, or related industries strongly preferred.
Strong understanding of how client relationships, project delivery, workforce planning, safety, and business development connect in a service-based technical business.
Proven ability to build trust with senior client stakeholders, internal leaders, project teams, and external partners.
Experience supporting or leading client presentations, business development meetings, proposal content, account reviews, and executive-level communication.
Strong communication, writing, presentation, and stakeholder management skills.
Ability to translate technical and operational information into clear business language.
Strong organizational skills with the ability to manage multiple priorities across clients, departments, and markets.
Ability to operate effectively in fast-paced, high-accountability environments.
Willingness to travel for client meetings, project visits, conferences, and market engagement activities.

Benefits

Comp & perks

Health and wellness plans (medical, dental, vision, life, disability)
Flexible spending accounts
Paid time off, holidays, and more
Paid parental leave
401K plan with immediate match benefits
Employee assistance programs
Tuition reimbursement programs
Employee discount programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client successaccount managementbusiness developmentoperationsmarketingstrategic partnershipsproposal contentproject deliveryworkforce planningsafety compliance

Soft Skills

relationship buildingcommunicationwritingpresentationstakeholder managementorganizational skillsmulti-priority managementtrust buildingmentoringproblem-solving

Certifications

Bachelor’s degree