Billing Advocate

Apollo.io

Billing Advocate managing billing inquiries and operations for Apollo.io. Requires full English fluency and proficiency in billing systems.

Posted 7/1/2026full-timeMexico City • 🇲🇽 MexicoJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Handle billing inquiries, refund requests, cancellation requests, invoice discrepancies, and payment-related questions via email, chat, and phone — ensuring timely, accurate, and policy-compliant responses.
Process subscription renewals, cancellations, and refunds in compliance with Apollo's billing policies and workflows.
Provision customer accounts based on signed contracts, ensuring correct feature access and configuration from day one.
Investigate and resolve billing discrepancies, working with Finance and Sales teams when cross-functional input is required.
Maintain detailed, audit-ready records of billing interactions, decisions, and resolutions in Apollo's CRM.
Escalate complex or ambiguous cases with complete context — reproduction steps, evidence, and attempted mitigations — following defined escalation paths.
Identify and flag recurring billing issues, customer friction points, and process gaps to the Team Lead.
Educate customers on invoicing, payment methods, and subscription plans to minimize confusion and disputes.
Adopt and use approved AI tools, macros, and templates to improve the speed and consistency of case handling.

Requirements

What you’ll need

2+ years of experience in billing support, accounts receivable, customer support, or financial operations, preferably in SaaS or B2B software.
Familiarity with subscription billing models, invoicing, payment processing, and refund handling.
Experience working in CRM and billing tools such as Salesforce, Stripe, Intercom, or comparable systems.
Ability to interpret basic contract terms and apply billing logic consistently.
Strong Excel or Google Sheets skills for data validation and basic reporting.
Full English fluency required.

Benefits

Comp & perks

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.
Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed.
We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Billing SupportAccounts ReceivableInvoicingPayment ProcessingRefund HandlingData ValidationBasic ReportingContract InterpretationBilling Logic ApplicationAudit-Ready Record Maintenance

Soft Skills

Customer EducationProblem ResolutionCross-Functional CollaborationAttention to DetailEffective Communication