Senior Service Designer
Apollo.io
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $182,000 - $215,000 per year
Job Level
About the role
- Maintain and evolve living journey maps and service blueprints
- Facilitate journey-based working groups
- Partner with product squads on high-impact initiatives
- Surface and document cross-squad dependencies, handoffs, and risks
- Connect qualitative and quantitative insights to journey artifacts
- Support adoption of journey-first ways of working
- Collaborate with the Journey Management Tiger Team and Design System partners
- Track journey health over time and contribute to quarterly reviews
Requirements
- 6–8+ years of experience in UX, product, or service design
- 2+ years focused on service design, systems thinking, or journey-level work
- Strong hands-on experience creating and maintaining journey maps, service blueprints, and ecosystem diagrams
- Demonstrated ability to operate within complex, cross-functional environments
- Experience facilitating workshops, working groups, and alignment sessions with diverse stakeholders
- Comfort embedding with product teams and influencing outcomes without direct ownership
- Strong synthesis skills
- Excellent visual communication skills and fluency with tools like Figma, FigJam, Miro, or similar
- Pragmatic mindset
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
journey mapsservice blueprintsecosystem diagramssystems thinkingjourney-level workvisual communication
Soft Skills
facilitationsynthesiscollaborationinfluencing outcomesworking in complex environments