Architect

• Oversee the post-sale experience for mid-to-high-value customers.
• Transform the early customer experience into one of clarity, speed, and value realization.
• Design and build roles and responsibilities for the function and operating model.
• Execute individual contributor onboarding work to stay deeply versed in the process.
• Lead implementation efforts, complex migrations, guide customers through configuration and onboarding milestones, and ensure each account is set up for long-term success.
• Work cross-functionally with Sales, CS, Solutions Consulting, Product, Engineering, and Support to drive strategic onboarding engagements for customers with complex use cases or integrations.
• Contribute to documentation, playbooks, and process improvements that raise the bar across the entire onboarding org.

Senior Manager – Onboarding Architect

Principal System Architect

WMS Architect

Architect II

AWS Architect – Amazon Connect, GenAI Solutions

Manager, Enterprise Apps – Workday Architect