Senior Manager – Onboarding Architect
Apollo.io
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $168,000 - $220,000 per year
Job Level
Senior
Tech Stack
Apollo
About the role
- Oversee the post-sale experience for mid-to-high-value customers.
- Transform the early customer experience into one of clarity, speed, and value realization.
- Design and build roles and responsibilities for the function and operating model.
- Execute individual contributor onboarding work to stay deeply versed in the process.
- Lead implementation efforts, complex migrations, guide customers through configuration and onboarding milestones, and ensure each account is set up for long-term success.
- Work cross-functionally with Sales, CS, Solutions Consulting, Product, Engineering, and Support to drive strategic onboarding engagements for customers with complex use cases or integrations.
- Contribute to documentation, playbooks, and process improvements that raise the bar across the entire onboarding org.
Requirements
- 5+ years in onboarding, implementation, or technical account management for a SaaS company, including at least 2+ years in a leadership role managing or mentoring individual contributors.
- Proven experience with GTM tech stacks — including Salesforce, HubSpot, Outreach, Salesloft, Gong, and CRM integrations — is essential. Must be able to advise customers on configuration best practices and data hygiene.
- Strong technical acumen — able to interpret API documentation, work with data mapping, and guide integration setup between Apollo and third-party systems (e.g., CRM, marketing automation, enrichment tools).
- Hands-on experience designing and executing customer onboarding programs for mid-market to enterprise accounts — from kickoff through launch, with clear project plans and measurable outcomes.
- Exceptional communication skills, both written and verbal, with executive presence and the ability to simplify complex concepts for diverse audiences (sales leaders, admins, and technical teams).
- Demonstrated success working cross-functionally with Sales, Solutions Consulting, Customer Success, Product, Engineering, and Support to orchestrate end-to-end onboarding delivery.
- Comfort operating in fast-paced, ambiguous environments; strong process design mindset and bias toward action and continuous improvement.
Benefits
- equity
- company bonus or sales commissions/bonuses
- 401(k) plan
- at least 10 paid holidays per year
- flex PTO
- parental leave
- employee assistance program and wellbeing benefits
- global travel coverage
- life/AD&D/STD/LTD insurance
- FSA/HSA and medical, dental, and vision benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
onboardingimplementationtechnical account managementdata mappingAPI documentationconfiguration best practicesproject planningcustomer onboarding programsCRM integrationsdata hygiene
Soft skills
communication skillsexecutive presencesimplifying complex conceptscross-functional collaborationprocess design mindsetbias toward actioncontinuous improvementmentoringleadershipadaptability