Propel effective delivery of IT Infrastructure services like Microsoft Entra, Intune, M365/Teams, Azure, Smartsheet, Zoom, IAM, and disaster recovery, through both your own technical ability and through working with others. Foster a collaborative and customer-service-focused culture within the team and with our MSP-based Helpdesk and SOC teams.
Work closely with IT peers as well as business teams to understand their needs and develop solutions that support business goals. Facilitate communication and collaboration between IT and other teams.
Ensure exceptional customer service and user experience by implementing best practices and continuous improvement processes. Address and resolve Infrastructure issues promptly and effectively.
Design and implement solutions that enhance user experience and meet the evolving needs of the company. Continuously monitor and improve IT systems to ensure optimal performance.
Provide strong project management leadership, prioritizing tasks and managing resources effectively to meet deadlines and objectives. Steer IT infrastructure projects from inception to completion, ensuring they are delivered on time, within scope, and with high quality. Utilize project management methodologies to manage resources and timelines.
Build knowledge of how our business and industry operate, to build and deliver Infrastructure solutions that maximally boost company effectiveness.
Partner with IT team members to execute the organization’s technology strategy, aligned with company goals, the biotech industry's best practices, and regulatory requirements. Stay informed of industry trends and emerging technologies to ensure the company's IT infrastructure remains competitive and innovative.
Manage relationships with external vendors and service providers, ensuring they deliver high-quality services and support. Negotiate contracts and agreements to achieve the best value for the company. Ensure the delivery of superior results within the terms of various SOWs. Manage requirements and expectations within project constraints.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
Extensive knowledge of IT Infrastructure, such as Azure, Okta, M365, and IAM, with hands-on experience in implementing, architecting, and managing infrastructure operations and services
A minimum of 7 years of IT Infrastructure experience, including working across teams and vendors
Proven experience in working with MSP-based support teams, driving efficiency, business results, and high user satisfaction
Experience in a high-growth biotech or pharmaceutical company environment
Strong project management skills with a high sense of urgency, ability to collaborate and influence effectively cross-functionally
Proven ability to effectively execute IT projects within designated program budgets, timelines, and compliance guidelines
Excellent communication skills with an ability to present to a variety of stakeholders, and tailor the message accordingly
Successfully exhibit Apogee’s C.O.R.E. values: Caring, Original, Resilient, and Egoless
Relevant certifications are a plus
Ability and willingness to travel appropriately 10 – 15%

Benefits

A great culture, grounded in our C.O.R.E. values: Caring, Original, Resilient and Egoless
Opportunity to work in a fast-paced, highly dynamic environment where you help shape the culture and company, wear multiple hats, and learn quickly
Market competitive compensation and benefits package, including base salary, performance bonus, equity grant opportunities, health, welfare & retirement benefits
We provide competitive time off, including three weeks PTO, two one-week company-wide shutdowns a year and dedicated paid sick leave
Commitment to growing you professionally and providing access to resources to further your development
Apogee offers regular all team, in-person meetings to build relationships and problem solve

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT InfrastructureAzureM365IAMproject managementdisaster recoverytechnical abilitysolution designcontinuous improvementvendor management

Soft Skills

collaborationcustomer servicecommunicationleadershipinfluenceproblem-solvingadaptabilityurgencyteamworkstakeholder engagement

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Sciencerelevant certifications