Customer Support Executive, Fresher

apna

Join Apna's Customer Support team as a specialist addressing queries via calls, emails, and chats. Ideal for freshers eager to develop customer support skills in a professional setting.

Posted 5/22/2026full-timeRemote • 🇮🇳 IndiaEntry LevelWebsite

About the role

Key responsibilities & impact

Apna is India’s leading Professional Networking Platform where users can search and apply for jobs for free, and employers can post job vacancies and hire quality candidates.
**Job Description:**
We are looking for **passionate, energetic, and career-driven freshers** to join our **Customer Support team** and begin their journey in a fast-growing, customer-first work environment.
As a **Customer Support Specialist,** you will work directly with employers hiring on Apna and support them across **calls, emails, and chats**. This role is perfect for candidates who enjoy **problem-solving, communication, relationship-building, and creating great customer experiences.**
The ideal candidate should have good communication skills in **English and Hindi**, a **customer-first mindset**, a positive attitude, and a strong willingness to learn **CRM tools, support processes, digital platforms, and professional customer success practices.**
**Support Process Type:****Blended – Call Heavy/Open to chat and email
**Type of Employer Queries:****Churn Management, Reactivation of customer, Job posting queries.

Requirements

What you’ll need

**Key Responsibilities:**
- This role gives you an opportunity to build strong customer support skills while working directly with employers and helping them resolve their queries.
- You will interact with employers through multiple channels such as calls, emails, and chats, and learn how to provide prompt, polite, and accurate support. You will handle customer concerns with professionalism, patience, and empathy while creating a positive customer experience.
- You will also get hands-on exposure to digital tools such as CRM, ticketing systems, chat software, and other platforms. As part of the role, you will get the opportunity to coordinate with internal teams such as Product, Sales, Marketing, and IT to escalate and resolve employer issues efficiently.
- This role will help you understand customer problems, follow process guidelines, and provide effective solutions with confidence. It requires willingness to work in rostered shifts(Day Shift) and open to be on camera during working hours.
- This is a great opportunity for freshers to start their career in customer support, work with a highly professional team, improve business communication, and develop strong problem-solving skills in a professional environment.
**Must-Haves:**
- We are looking for enthusiastic freshers who are ready to take their first step into a professional customer support career.
- You should be a graduate with good communication skills in **English and Hindi,** and the confidence to interact with customers politely and professionally.
- A minimum typing speed of **30 WPM** and basic knowledge of tools like **Zoom, Google Meet, and online platforms** will help you perform smoothly in this role.
- You should have a laptop, stable Wi-Fi connection of at least **30 Mbps,** and a dedicated work-from-home setup.
- This role is ideal for someone who is comfortable solving customer queries, learning new processes, and working in a front-line support environment.
- You should be flexible to work in rotational shifts, weekends, and extended hours when required.
- Candidates who can join within 7 days will have an added advantage.
**Preferred Qualifications:**
- Any internship or basic exposure to customer service, chat support, voice process, recruitment, CRM, or ticketing tools will be an added advantage.
- You should be able to understand customer concerns clearly and suggest suitable solutions with confidence.
- Good written communication skills will help you manage chat and email support professionally.
- A willingness to learn tools like Freshchat, CRM, ticketing systems, and internal platforms is important for success in this role.
- We are looking for a positive team player with a strong learning mindset, ownership attitude, and eagerness to grow in a professional customer support environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account apna Website LinkedIn All Job Openings 501 - 1000 employees Founded 2019 🏪 Marketplace 🎯 Recruiter 👥 B2C 👥 HR Tech Marketplace
Recruitment
B2C
HR Tech apna is a professional networking platform tailored specifically for the Indian market. It connects job seekers with employers across various sectors, facilitating job opportunities in real-time. Apna also offers community-building features where users can engage in discussions, share knowledge, and upskill through various resources. The platform is designed to support blue and grey-collar workers, providing them with tools and resources to enhance their career prospects. Customer Support Executive, Fresher Job not on LinkedIn 🔥 0 minutes ago 🇮🇳 India – Remote ⏰ Full Time ⚪️ Entry-level 💝 Customer Support 🗣️🇮🇳 Hindi Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Apna is India’s leading Professional Networking Platform where users can search and apply for jobs for free, and employers can post job vacancies and hire quality candidates.
**Job Description:**
We are looking for **passionate, energetic, and career-driven freshers** to join our **Customer Support team** and begin their journey in a fast-growing, customer-first work environment.
As a **Customer Support Specialist,** you will work directly with employers hiring on Apna and support them across **calls, emails, and chats**. This role is perfect for candidates who enjoy **problem-solving, communication, relationship-building, and creating great customer experiences.**
The ideal candidate should have good communication skills in **English and Hindi**, a **customer-first mindset**, a positive attitude, and a strong willingness to learn **CRM tools, support processes, digital platforms, and professional customer success practices.**
**Support Process Type:****Blended – Call Heavy/Open to chat and email
**Type of Employer Queries:****Churn Management, Reactivation of customer, Job posting queries. 🎯 Requirements
**Key Responsibilities:**
- This role gives you an opportunity to build strong customer support skills while working directly with employers and helping them resolve their queries.
- You will interact with employers through multiple channels such as calls, emails, and chats, and learn how to provide prompt, polite, and accurate support. You will handle customer concerns with professionalism, patience, and empathy while creating a positive customer experience.
- You will also get hands-on exposure to digital tools such as CRM, ticketing systems, chat software, and other platforms. As part of the role, you will get the opportunity to coordinate with internal teams such as Product, Sales, Marketing, and IT to escalate and resolve employer issues efficiently.
- This role will help you understand customer problems, follow process guidelines, and provide effective solutions with confidence. It requires willingness to work in rostered shifts(Day Shift) and open to be on camera during working hours.
- This is a great opportunity for freshers to start their career in customer support, work with a highly professional team, improve business communication, and develop strong problem-solving skills in a professional environment.
**Must-Haves:**
- We are looking for enthusiastic freshers who are ready to take their first step into a professional customer support career.
- You should be a graduate with good communication skills in **English and Hindi,** and the confidence to interact with customers politely and professionally.
- A minimum typing speed of **30 WPM** and basic knowledge of tools like **Zoom, Google Meet, and online platforms** will help you perform smoothly in this role.
- You should have a laptop, stable Wi-Fi connection of at least **30 Mbps,** and a dedicated work-from-home setup.
- This role is ideal for someone who is comfortable solving customer queries, learning new processes, and working in a front-line support environment.
- You should be flexible to work in rotational shifts, weekends, and extended hours when required.
- Candidates who can join within 7 days will have an added advantage.
**Preferred Qualifications:**
- Any internship or basic exposure to customer service, chat support, voice process, recruitment, CRM, or ticketing tools will be an added advantage.
- You should be able to understand customer concerns clearly and suggest suitable solutions with confidence.
- Good written communication skills will help you manage chat and email support professionally.
- A willingness to learn tools like Freshchat, CRM, ticketing systems, and internal platforms is important for success in this role.
- We are looking for a positive team player with a strong learning mindset, ownership attitude, and eagerness to grow in a professional customer support environment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Apprentice Customer Care 🕒 February 2 Digitide 10,000+ employees 🤖 Artificial Intelligence ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Apprentice Customer Care Executive at Digitide Solutions Limited focusing on customer inquiries and relationship building. Providing outstanding support and service in a dynamic environment. 🇮🇳 India – Remote ⏰ Full Time ⚪️ Entry-level 💝 Customer Support 🚫👨‍🎓 No degree required Apprentice Customer Care 🕒 January 12 Digitide 10,000+ employees 🤖 Artificial Intelligence ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Join Digitide Solutions as an Apprentice Customer Care Executive in Mumbai. Support clients by addressing inquiries and resolving issues within a customer-centric environment. 🇮🇳 India – Remote ⏰ Full Time ⚪️ Entry-level 💝 Customer Support 🚫👨‍🎓 No degree required Apprentice Customer Care 🕒 December 6, 2025 Digitide 10,000+ employees 🤖 Artificial Intelligence ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Apprentice Customer Care Executive providing exceptional customer service and support for Digitide Solutions Limited. Handling inquiries through phone, email, and chat while fostering positive relationships. 🇮🇳 India – Remote ⏰ Full Time ⚪️ Entry-level 💝 Customer Support 🚫👨‍🎓 No degree required Apprentice Customer Care 🕒 December 2, 2025 Digitide 10,000+ employees 🤖 Artificial Intelligence ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Apprentice Customer Care Executive at Digitide Solutions handling customer inquiries through calls, emails, and chats. Ensuring customer satisfaction and collaboration within a supportive team environment. 🇮🇳 India – Remote ⏰ Full Time ⚪️ Entry-level 💝 Customer Support 🚫👨‍🎓 No degree required Apprentice Customer Care 🕒 November 27, 2025 Digitide 10,000+ employees 🤖 Artificial Intelligence ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Apprentice Customer Care Executive at Digitide Solutions Limited delivering exceptional customer support. Building strong relationships and ensuring satisfaction in a dynamic team environment. 🇮🇳 India – Remote ⏰ Full Time ⚪️ Entry-level 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer supportproblem-solvingcommunicationtyping speed 30 WPMcustomer success practices

Soft Skills

positive attitudewillingness to learnprofessionalismpatienceempathyrelationship-buildingteam playerownership attitudeflexibility