APL Logistics

Program Manager

• Lead the governance and delivery of customer programs within the accounts that are assigned
• Adopt a regional view of the operational program delivery and its associated impact to customers' strategic goals and objectives
• Utilize appropriate programs and project management methodologies to give assurance that intended outcomes are identified and achieved
• Collaborate with internal and external partners that are involved in the delivery of defined customer programs
• Identify and rectify recurring internal process failures/ redundancies/ problems
• Remove barriers to program execution
• Articulate the gaps in performance between customer requirements and our service level internally and externally
• Define program improvements by analyzing data and trends
• Drive the implementation of solutions
• Serve as first point of contact with customers
• Translate customer requirements into operational procedures, to enhance overall customer experiences
• Review existing operations and implement innovation processes to generate new ideas
• Ensure the required continuous improvement outcomes are delivered
• Participate in best practice sharing
• Evaluate client-facing work scope and activities to assure maximum value and resource efficiency

Program Management Advisor

Business Development Rep

• Achievement of new business sales revenue and manage the existing Key Accounts in APL Logistics core verticals and services to help our business grow.
• Building and maintain a robust sales pipeline of qualified sales prospects and opportunities to achieve sales targets
• Positioning of APL Logistics as a global supply chain specialist providing Freight Forwarding, order management and Global transportation solutions to qualified prospects
• Applying a consultative selling approach to identify pain points and understand customer needs
• Developing and expanding APLL’s Ocean Freight business through acquisition of new customers, trade lane development, and market penetration.
• Create compelling value-added logistics solutions with the support of subject matter experts within the business that solve the customer’s supply chain and logistics problems - present, negotiate and win the business
• Stakeholder management; attending face to face customer meetings to build rapport and trust at all levels within the organization
• Supporting the customer implementation to ensure successful onboarding of new customers into APLL
• Supporting customers with end-to-end ocean freight requirements including booking, documentation, equipment planning, and compliance with export/import regulations.
• Driving growth across key ocean freight lanes and identifying cross-sell opportunities in warehousing, distribution, and value-added services.
• Providing insight into Regional Customer and Competitor developments.
• Managing sales leads for India from our Global network and aligning effort with our parent company KWE as and when relevant
• Regularly updating the CRM (Salesforce) throughout each customer engagement phase for up to date pipeline visibility and accurate sales reporting

Business Development Advisor

• Monitor and evaluate sales and market data for a specific geographic region, producing reports that assist management in formulating strategy and identifying market opportunities.
• Develop and execute business development plans to identify, evaluate, and structure key transactions, ensuring maximum value throughout the product life cycle.
• Attend external visits to clients and prospects and conduct business development activities outside of the APLL office.
• Engage in external sales efforts to foster new business opportunities.
• Develop and implement a relationship management plan for potential customer accounts to build strong relationships with decision-makers and influencers within customer organizations, ensuring effective two-way communication and issue resolution.
• Set clear objectives for calls and meetings, tailoring presentations to suit the needs of decision-makers and influencers within customer organizations.
• Implement a customer contact plan to communicate product launches, and act as the first point of contact for customer queries and complaints, resolving issues or escalating them as necessary.
• Collaborate with product owners to obtain and provide advice, insights, and recommendations on how to better deliver solutions that meet customer needs.
• Support and strengthen partnerships with key clients to maintain high levels of customer satisfaction and loyalty.
• Schedule and attend meetings with clients and prospects to align business objectives and drive success.

Senior Advisor, Business Development

• Responsible to find the right target customers in APLL’s focused industries.
• Searching and exploiting new customers, offer to sell freight forwarding and logistics services.
• Build and manage relationship with customers and dig out the opportunities fitting into APLL’s capabilities and competencies.
• Understanding customers supply chain, find the pain points and sell the right solutions and demonstrated value to customers.
• Identify opportunities to increase sales.
• Ensure timely and accurate reports of target accounts, opportunities and sales calls.
• Follow up A/R and ensure the timely payment from the customers.
• Responsible to follow the customer qualification and on-boarding protocols, including credit setup and contract coordination for customers.