Senior Specialist, Program Management

APL Logistics

Customer service specialist in logistics managing programs, meeting KPIs and delivering customer service tasks. Collaborating with internal and external partners to improve customer experience.

Posted 4/22/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesSenior💰 $85,000 - $97,100 per yearWebsite

About the role

Key responsibilities & impact

Meet KPIs and SLAs of customer programs within the accounts that are assigned
Support KAM and Advisors Program Management with reporting for assigned accounts
Delivery of daily customer service tasks for assigned accounts
Collaborate with internal and external partners that are involved in the delivery of defined customer programs
Flag recurring internal process failures/ redundancies/ problems
Support program improvements by gathering relevant data, flagging issues and supporting implementation of new processes
Serve as first point of contact with customers

Requirements

What you’ll need

Initial experience within logistics/program management (Preferred 1-3 years)
Candidates must be within 250 miles of an APL Logistics facility or office.

Benefits

Comp & perks

PTO
6 days sick time
9 paid holidays
1 paid "Personal Holiday"
Company Bonus Plan
401(K) SAVE Plan
Annual Fixed Contribution
Medical, Dental, Vision, and Life & Disability coverage
Voluntary Benefits
Accident/Critical Illness/Hospital Indemnity Benefits
Tuition reimbursement and student loan assistance
Employee Assistance Program (EAP)
Health Savings Account (HSA) with employer funding and wellness incentives
Flexible Spending Account (FSA)
Employee Referral Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementdata gatheringreporting

Soft Skills

customer servicecollaborationproblem-solvingcommunication