Operations

• Ensure efficient, effective, and optimal use of processes, applications, and communication to ensure service excellence within the company.
• Work closely with various APLL functional teams and focus on global profile administration and user access control within various APLL systems including, but not limited to, ACSr, LSS, GFF, and ACSf.
• Study LP and clarify customer requirements
• Clarify with LA/sales any issue found in LP
• Identify the need to manage system profiling
• Collaborate with other APLL functions/teams whenever there is a need to manage system profiles and/or user access
• Make clarifications to understand request details
• Coding and maintaining global master data and customer/system profiles in operation systems according to customer and business requirements
• Manage ACSR, LSS, GFF, and ACSF global master data
• Manage ACSR, LSS, GFF, and ACSF customer-related profile
• Ensure data is managed within SLA
• Managing user access in LSS according to users’ needs
• Handle internal user onboarding
• Handle external user onboarding (customer)
• Manage user access change
• Work with operation team and IT to setup Global KPI/Report
• Setup process for GPA to manage Global KPI/Reports
• Maintain GPA user manual for profile administration and user access control
• Ensure proper documentation of all GPA processes
• Act as a change management facilitator for implementation of new processes and applications
• Support customer implementation projects
• Creation of internal documentation
• Support training for new and existing users as may be required

Process Expert, GBS Operations – Commercial Support and Application

Process Associate, GBS Operations

Process Expert – GBS Operations