apiphani

ServiceNow Developer

apiphani

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $40,000 - $75,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ITSMMicroservicesServiceNow

About the role

  • Design and deploy ServiceNow functionality utilizing an Agile delivery framework.
  • Translate requirements into actionable user stories for new configuration in the ServiceNow platform.
  • Work with a team of both functional and technical contacts to gather requirements and work with Scrum Master to organize sprints.
  • Create custom widgets, complex pages, resolve UI performance bottlenecks, taxonomies and portal content.
  • Developing and maintaining the configuration management database (CMDB) to ensure that configuration items and processes are current.
  • Research, demo, and implement emerging AI technologies such as NowAssist.
  • Estimate development level of effort for stories in the form of story points. Story points are used for balancing development workload and organizing sprints.
  • Oversee administration activities such as periodic clone downs and manage ServiceNow platform upgrades.
  • Contribute to the development of ServiceNow roadmap.

Requirements

  • Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience
  • Knowledge of CSM, ITSM modules on processes like Incident, Problem, Change, Service Catalog, Knowledge, Reports, and integrations like LDAP, SSO, REST API, etc.
  • Experience in developing complex catalog items and customizing Employee Center.
  • Experience in the implementation, administration, maintenance and enhancements of ServiceNow.
  • Experience using Process Automation and Workflow Editor to configure workflows and automate tasks.
  • Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
  • One or more of the following ServiceNow certifications: (CIS) Certified Implementation Specialist, or (CAD) Certified Application Developer.
  • Proven ability to leverage the ServiceNow platform to automate common requests (service catalog) and integrate with common platforms (Active Directory, SaaS applications, etc.) using programmatic methods (e.g., APIs, microservices).
  • Familiarity with Agile delivery framework.
  • Strong communications, analytical, and critical thinking skills.
  • Deadline and detail oriented.
  • Strong ownership bias.
Benefits
  • Medical/dental/vision - 100% paid for employees, 50% paid for dependents
  • Life and disability - 100% paid for employees
  • 401K - 3% contribution, no employee contribution necessary
  • Education and tuition reimbursement - up to $50K annually
  • Employee Stock Options Plan
  • Accident, critical illness, hospital indemnity benefits offered through our providers
  • Employee Assistance Program
  • Legal assistance
  • Paid Time Off - up to 6 weeks per year
  • Sick Leave - up to 2 weeks per year
  • Parental Leave - up to 12 weeks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowAgile delivery frameworkCMDBAPIsProcess AutomationWorkflow EditorUI PagesBusiness ScriptsClient ScriptsSecurity Rules
Soft skills
communicationanalytical skillscritical thinkingdeadline orienteddetail orientedownership bias
Certifications
Certified Implementation SpecialistCertified Application Developer