Apiiro

Customer Success Manager, EMEA

Apiiro

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

SDLC

About the role

  • Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints.
  • Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value.
  • Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning.
  • Translate technical features into measurable business value, identify whitespace opportunities, and maximize platform adoption.
  • Serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvements.
  • Lead QBRs and EBRs, maintaining strong executive relationships and ensuring customer satisfaction.

Requirements

  • Strong understanding of SDLC & Infrastructure (Agile, Scrum, Waterfall, SCMs, CI/CD pipelines, DevSecOps processes, container registries)
  • Knowledge of Application Security tools (SAST, SCA, AI Security, secure supply chain, secrets detection, pen-testing, threat modeling, misconfiguration detection)
  • Experience driving measurable ASPM outcomes (risk reduction, adoption metrics, ROI)
  • Familiarity with next-gen security tools such as AI Agents
  • Excellent communication and relationship-building skills
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SDLCAgileScrumWaterfallSCMsCI/CD pipelinesDevSecOpsApplication Security toolsSASTSCA
Soft Skills
communicationrelationship-buildingstrategic leadershipcustomer satisfactioninfluencingrisk mitigationexecutive reportingmilestone-based planningadoption metricsmeasurable business value