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About the role
Key responsibilities & impact- Handle customer inquiries from 5 PM to 2 AM CET via chat and email
- Solve both business and technical issues
- Process customer questions and other internal notifications daily
- Use Apify Console, Intercom, and Slack as main tools
- Maintain customer satisfaction and response timeliness
- Expand support coverage to American timezones as Apify grows
- Provide only written support with no phone support or on-site visits
- Participate in other projects related to automation, AI in Support, and building knowledge in Help Center
Requirements
What you’ll need- 1–2 years of support experience, ideally in a software-as-a-service company
- Knowledge of programming principles and HTML/CSS/JavaScript is an advantage, interest in technology at the very least
- Preferences to work in the afternoons/evenings (from 5 PM to 2 AM CET) with holiday/weekend standby duties
- Passion for technology
- Ability to explain complex information to customers clearly and concisely
- Professional verbal and written communication skills in English
- Strong customer orientation
Benefits
Comp & perks- Space, support, and autonomy for personal growth, with a direct impact on our success
- Full-time position in Prague (Lucerna Palace), Brno (Titanium) or fully remote
- Nobody counts holidays as long as the work gets done 💪
- Stock options and profit sharing 💰
- Free Multisport card
- We welcome pets, kids, and bikes at the office
- Epic team buildings and offsites 🚢 with biking, canoeing, and other adventures 🪂
- Solid education and training budget, conference tickets, internal “Eat & Learn” sessions, and the possibility to work across teams
- Generous hardware budget 💻
- Free dinners every day when working from the office 🌮🥡
- Unlimited supply of ☕ & 🍺 and snacks
- Free entry to the wonderful Prague and Brno Zoo 🐘
- Ping-pong, chess, PS5, lightsabers🏓
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HTMLCSSJavaScriptprogramming principles
Soft Skills
customer orientationprofessional communicationability to explain complex informationpassion for technology