Apify

Support Engineer – Afternoon/Night Shifts

Apify

full-time

Posted on:

Location Type: Hybrid

Location: Prague • Czechia

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About the role

  • Handle customer inquiries from 5 PM to 2 AM CET via chat and email
  • Solve both business and technical issues
  • Process customer questions and other internal notifications daily
  • Use Apify Console, Intercom, and Slack as main tools
  • Maintain customer satisfaction and response timeliness
  • Expand support coverage to American timezones as Apify grows
  • Provide only written support with no phone support or on-site visits
  • Participate in other projects related to automation, AI in Support, and building knowledge in Help Center

Requirements

  • 1–2 years of support experience, ideally in a software-as-a-service company
  • Knowledge of programming principles and HTML/CSS/JavaScript is an advantage, interest in technology at the very least
  • Preferences to work in the afternoons/evenings (from 5 PM to 2 AM CET) with holiday/weekend standby duties
  • Passion for technology
  • Ability to explain complex information to customers clearly and concisely
  • Professional verbal and written communication skills in English
  • Strong customer orientation
Benefits
  • Space, support, and autonomy for personal growth, with a direct impact on our success
  • Full-time position in Prague (Lucerna Palace), Brno (Titanium) or fully remote
  • Nobody counts holidays as long as the work gets done 💪
  • Stock options and profit sharing 💰
  • Free Multisport card
  • We welcome pets, kids, and bikes at the office
  • Epic team buildings and offsites 🚢 with biking, canoeing, and other adventures 🪂
  • Solid education and training budget, conference tickets, internal “Eat & Learn” sessions, and the possibility to work across teams
  • Generous hardware budget 💻
  • Free dinners every day when working from the office 🌮🥡
  • Unlimited supply of ☕ & 🍺 and snacks
  • Free entry to the wonderful Prague and Brno Zoo 🐘
  • Ping-pong, chess, PS5, lightsabers🏓
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLCSSJavaScriptprogramming principles
Soft Skills
customer orientationprofessional communicationability to explain complex informationpassion for technology