Senior Digital Success Manager
Apify
full-time
Posted on:
Location Type: Hybrid
Location: Czech
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Job Level
About the role
- Join Apify on our mission to help anyone get more value from the web, so they can automate tasks and spend time on the things that matter most.
- Work on co-building the scaled customer experience program at Apify.
- Drive outbound campaigns from ideation through evaluation while establishing systematic approaches to digital customer success.
- Design, organize, and evaluate outbound touchpoints for high-volume, low-touch customers.
- Challenge, improve or reimagine existing campaigns to drive product adoption and retention.
- Influence customer communication within the product and own external customer messaging in collaboration with stakeholders.
Requirements
- Proven 0→1 experience building scaled programs or similar initiatives (Growth, RevOps, Customer Education, UX Research, Product Ops) while moving specific metrics
- 5+ years of experience in agile SaaS businesses, working with high-volume, low-touch customer segments
- Proficiency with SQL (or similar) for data analysis and visualization using analytics tools (Tableau, Mixpanel, Redash, or similar)
- Deep understanding of the customer lifecycle with systems thinking - someone who prefers launching scrappy experiments rather than waiting for perfect data
- Proven ability to own initiatives end-to-end - ideation, organization, implementation, evaluation
- Demonstrated ability to influence without authority, conduct customer research, mentor junior team members, and create engaging customer-facing content in English
- Experience with 2+ engagement platforms (Intercom, HubSpot, Customer.io, Braze, or similar)
- Tech-savvy attitude with a builder mindset (programming skills are a plus)
- Experience with freemium/product-led-growth products (nice to have)
- A base in the Czech Republic with the ability to visit the Prague or Brno office at least twice a month
Benefits
- Space, support, and autonomy for personal growth, with a direct impact on our success
- Flexible working hours (perfect for both night owls 🦉 and early birds 🐥)
- Nobody counts holidays as long as the work gets done 💪
- Stock options and profit sharing 💰
- Free Multisport card
- We welcome pets, kids, and bikes in the office
- Epic team buildings and offsites 🚢 with biking, canoeing, and other adventures 🪂
- Solid education and training budget, conference tickets, internal “Eat & Learn” sessions, and the possibility to work across teams
- Generous hardware budget 💻
- Free lunches every day when working from the office 🌮🥡
- Unlimited supply of ☕ & 🍺 and snacks
- Free entry to the wonderful Prague and Brno Zoo 🐘
- Ping-pong, chess, PS5, lightsabers, foosball league after lunch.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLdata analysisdata visualizationcustomer lifecycle managementprogram buildingagile methodologiescustomer researchcontent creationexperimentationmetrics tracking
Soft skills
influence without authoritymentoringcommunicationorganizational skillsproblem-solvingcreativitycollaborationcustomer success orientationadaptabilitystrategic thinking