API GmbH

Technical Customer Advisor, Inside Sales

API GmbH

full-time

Posted on:

Location Type: Office

Location: Baesweiler • Germany

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Tech Stack

Cloud

About the role

  • Point of contact for technical issues with cloud telephony systems
  • Technical support and care for our customers
  • Handling all technical inquiries
  • Maintaining and developing customer relationships
  • First- and second-level support for software products
  • Independently obtaining relevant certifications

Requirements

  • Completed commercial or technical vocational training
  • Technical knowledge of cloud telephony systems and/or IT security
  • Service-oriented mindset
  • Good command of English
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
cloud telephony systemsIT securitytechnical supportfirst-level supportsecond-level support
Soft Skills
service-oriented mindsetcustomer relationship managementcommunication skills
Certifications
relevant certifications