Senior Product Manager – Self-Service, Onboarding

APEXX Global

Senior Product Manager owning self-service onboarding and Customer Portal strategy. Improving merchant configuration and growth experiences for APEXX’s global payment orchestration platform.

Posted 8/8/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Product Management with a focus on SaaS and fintech, driving Product-Led Growth through data-driven insights and customer-centric self-service capabilities. Proven ability to manage end-to-end onboarding journeys and deliver scalable, intuitive product solutions.

Highest-signal resume keywords

Product ManagementProduct-Led GrowthCustomer Portal DevelopmentData-Driven Decision MakingOnboarding Journey Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaSProduct AnalyticsAPI Credential ManagementKYC/KYB OrchestrationPlatform ConfigurationWorkflow AutomationData-Driven InsightsCustomer ResearchProduct StrategySystems Thinking

Soft Skills

Excellent CommunicationStakeholder ManagementAnalytical ThinkingProblem SolvingCollaboration

Industry Keywords

FintechPaymentsCustomer ExperienceEnterprise EnvironmentsCommercial Growth

About the role

Key responsibilities & impact

Own the vision, strategy, and roadmap for APEXX's self-service capabilities and Customer Portal
Evolve the Customer Portal into an intuitive platform with actionable, data-driven insights and recommendations
Design and deliver self-service capabilities for merchant onboarding, account and user administration, API credential management, payment provider configuration, routing rules, and platform configuration
Drive Product-Led Growth initiatives to increase adoption, platform expansion, and commercial opportunities
Use customer research, product analytics, and experimentation to identify opportunities, prioritise roadmap investments, and measure outcomes
Partner with Engineering, Design, Commercial, Customer Success, Compliance, and Operations to deliver secure, scalable, performant experiences
Identify opportunities to leverage AI for workflow simplification, process automation, actionable insights, recommendations, and in-product guidance
Own the end-to-end onboarding journey from account creation and KYC/KYB orchestration through configuration and self-service administration

Requirements

What you’ll need

Proven track record in Product Management within SaaS, platform, fintech, or similarly complex digital products
End-to-end ownership experience from discovery and strategy through delivery and measurable outcomes
Experience owning and delivering customer-facing portals, self-service capabilities, onboarding journeys, or platform configuration products
Experience working in complex enterprise environments
Strong product and systems thinking
Ability to turn complex customer and operational workflows into intuitive, scalable, reusable product capabilities
Strong understanding of Product-Led Growth
Experience using product capabilities and customer experience to drive adoption, expansion, and commercial growth
Strong analytical and data-driven approach
Experience using customer research, product analytics, and experimentation to inform decisions and measure outcomes
Strong product judgement and commercial awareness
Ability to balance customer needs, business outcomes, technical constraints, and long-term platform scalability
Excellent communication and stakeholder management skills
Experience in payments, fintech, or financial services is highly advantageous

Benefits

Comp & perks

Competitive salaries
Annual leave and public holidays
Wellbeing-focused time away from work
Work remotely from eligible locations for up to 90 days per year, subject to the Work From Anywhere policy
Comprehensive health insurance
Personal accident insurance
Enhanced parental and family-friendly leave policies
Learning and growth opportunities