Customer Service Specialist, Motorsports

Apex Wheels

Customer Service Specialist focused on delivering exceptional service to motorsport enthusiasts. Collaborating with internal teams to ensure customer satisfaction and loyalty.

Posted 7/27/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $19 - $26 per hourWebsite

Tech Stack

Tools & technologies

ERPMacOS

About the role

Key responsibilities & impact

Deliver a best-in-class customer service through inbound and outbound phone, email, and other methods by representing Apex Wheels with professionalism and enthusiasm.
Use the Raving Fans philosophies to inform your approach and decision-making.
Assist customers with placing new orders, updating existing ones, and resolving any order-related questions or issues.
Process returns, exchanges, warranties, and refunds efficiently while ensuring a smooth, customer-first experience.
Support the resolution of fulfillment issues through customer outreach.
Provide timely and transparent updates on order status, backorders, and shipments to keep customers fully informed.
Achieve or exceed key performance indicators or performance metrics.
Act as the voice of the customer, identify recurring issues, document and report findings, and recommend solutions that improve the customer journey.
Develop and maintain self-service resources such as help articles and guides to empower customers post-purchase.
Become an expert in Apex’s systems, including CRM and order management platforms, navigating multiple tools to resolve inquiries quickly and accurately.
File, track, and report on claims with shipping carriers related to lost or damaged packages.
Collaborate closely with the Fitment, Fulfillment, and Production teams to ensure seamless communication and issue resolution.
Uphold Apex’s brand standards in every interaction, delivering clear, empathetic, and knowledgeable support that reflects our commitment to performance and precision.
Other duties as assigned.

Requirements

What you’ll need

High school Diploma or equivalent.
1+ years of experience providing excellent customer service via phone, email, and other communication methods.
Experience using modern computer processing solutions like Google Suite, MS Office.
Experience with MacOS is preferred.
Experience with a telephony system is preferred (RingCentral).
Experience with ERP systems is a plus (Netsuite).
Experience using ticketing systems is a plus (Zendesk).
Ability to communicate verbally and in writing, tailoring the message appropriately for the audience and outcome, including matching Apex’s brand voice.
Ability to task-switch frequently and accommodate quickly changing priorities.
Ability to remain focused and motivated while working remotely.
An intermediate understanding of the motorsports world and Apex products, including an account of technical concepts related to fitments, car set-ups, and car modifications.

Benefits

Comp & perks

$19.25 - $25.50 hourly, depending on location and experience, plus eligibility to participate in our short-term incentive plan/bonus plan after 90 days of employment.
Anticipated start date is mid to end of September 2026.
Work from home support with $450 annual stipend for cell phone and internet usage, all technology needs provided by Apex, plus workspace equipment reimbursements.
Robust health benefits that include medical insurance covering 100% of monthly premiums for employees and their dependents under the age of 14 on our base plans, and generous contributions towards premiums for dependents over 14. We have a wide variety of other medical plans, so you can contribute to a more robust plan that better suits your needs. Get access to an HSA, mental health support, gym membership discounts, and a healthcare concierge! Apex covers 100% of employee premiums for Dental and Vision benefits on our base plans, plus affordable buy-up options if you need orthodontic coverage.
Retirement savings eligibility to participate in our 401(k) with company contributions.
Paid time off to recharge and do what fuels you through paid sick leave, vacation time, and paid company holidays, including Juneteenth and Indigenous Peoples’ Day.
Motorsports lifestyle reimbursement benefits to get you involved in the community as deeply as you’d like. Think reimbursements for high-performance driving events (HPDEs), track day insurance, event spectator tickets, karting and karting school, sim racing gear, SCCA-compliant gear, and premium events like DirtFish and SkipBarber. Plus, huge employee discounts on our products and free merch!
Eligibility for college grants and loan forgiveness programs through SEMA by way of your employment with Apex.
A modern professional work environment supported through remote work, almost anywhere in the contiguous U.S., and casual in-office dress (t-shirts and jeans are the norm). Department-led in-person events often include sim-racing, karting, spectator events, and visits to some of our favorite places in Northern California.