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Application Support Specialist
Apex Group LtdApplication Support Analyst managing and configuring core line business applications for financial services firm. Supporting global teams and resolving service desk tickets while ensuring application performance.
Tech Stack
Tools & technologiesAzureCloudLinuxSQLSSIS
About the role
Key responsibilities & impact- Supporting, maintaining, and configuring core line business and supporting applications
- Investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope
- Coordinating and deploying new releases and application upgrades
- Working as a part of a global team to provide application support across several applications
- Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents
- Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items
- Developing and providing effective dashboards and regular reports to support leadership and project teams
- Creating and maintaining sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s)
- Performing analysis of the functionality of software applications and suggest significant improvements
Requirements
What you’ll need- 6 - 10 years of experience in IT application support
- Excellent IT skills with the ability to learn new systems and processes with ease
- Experience with fund administration and finance applications
- Experience in supporting core line business applications
- Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding
- Understanding on Azure cloud
- Understanding on Client Server Architecture
- Educated to Batchelor Degree Level or equivalent qualifications/ work experience
- Able to manage team and guide them with the Standard process
- Able to provide MIS out of Tickets/work
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT application supportfund administration applicationsfinance applicationsWindowsLinuxIISSSISSQLAzure cloudClient Server Architecture
Soft Skills
problem solvingteam managementcommunicationprioritizationtroubleshootingdocumentationanalytical skillsreportingcollaborationleadership
Certifications
Bachelor Degreeequivalent qualifications