Senior Incidents Analyst – Superannuation Administration

Apex Group Ltd

Senior Incidents Analyst managing superannuation administration incidents and complaints at Apex Group. Collaborating with various stakeholders to ensure compliance and implement remediation activities.

Posted 5/14/2026full-timeWollongong • 🇦🇺 AustraliaSeniorWebsite

About the role

Key responsibilities & impact

Working with internal and external stakeholders to record, report, contain, remediate, and review incidents and complaints across a variety of clients, in line with applicable laws, contractual obligations, and service level agreements
Conduct incident and complaint impact assessments, root cause analysis, and document proposed incident remediation plans for internal and external approval
Work with internal teams to implement required remediation activities
Conduct and document Post Incident Reviews, and implement prevention steps to reduce the likelihood of recurrence
Work with internal and external stakeholders to identify, develop and implement processes and control uplift opportunities
Document complaint key learnings
Ensure internal and external incidents and complaints reporting are maintained
Attend Client Incident and Breach meetings as required
Identify and report systemic incidents and complaints

Requirements

What you’ll need

RG 146 and a deep understanding of the superannuation administration processes, and related obligations
Experience in managing obligations relating to incident management and internal dispute resolution
The ability to effectively communicate with and manage internal and external stakeholders to achieve required outcomes
Strong written and verbal communication
Ability to complete calculations required to remediate incidents and complaints including compensation
Ability to reduce to reduce preventable recurring incidents and complaints through undertaking root cause analysis and providing recommendations to effectively address causes
Ability to produce internal and incidents and complaints reporting and insights
A curious, open, and growth mindset, with the ability to apply creative and pragmatic approaches to solving problems

Benefits

Comp & perks

A genuinely unique opportunity to be part of an expanding large global business;
Competitive remuneration commensurate with skills and experience;
Training and development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident managementroot cause analysisimpact assessmentsremediation plansPost Incident Reviewsreportingcalculationsdispute resolutionprocess developmentcontrol uplift

Soft Skills

communicationstakeholder managementproblem-solvingcuriositygrowth mindsetcreativitypragmatismwritten communicationverbal communicationorganizational skills

Certifications

RG 146